Helpdesk Operator

4 months ago

Canberra, Australia JLL Full time

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

We now have an exciting opportunity for a Help Desk Team Operator to join one of our outstanding client portfolio teams based in Canberra

The Helpdesk manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.

Key responsibilities:

Answer all incoming calls from multi-client portfolio. Ensure that requests are addressed in an expeditious manner Analyse callers needs and implement the best strategy to respond Measure costs against established service provider guidelines Verify and track work orders to completion Approve invoices, arrange payment, interface with AP department and manage vendor payment queries Take ownership for the ultimate resolution of the customer's problem Contract Documentation System process and work flow management Subcontractor Management and Negotiations Information Systems Applications

Sound like the job you are looking for? Before you apply it’s also worth knowing what we are looking for:

Experienced in Customer Service, ideally within a Call Centre environment. A good working knowledge of Word and Excel is also required A desire to make your mark in the property industry and go above and beyond to achieve customer satisfaction. It would be extremely beneficial if you had experience using CISCO phone systems. Great communication skills A background in or understanding of property would be preferable, and an understanding of commercial lease agreements would be highly beneficial but not essential Need to be an Australian Citizen

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you...

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. 

Apply today, quoting job reference number REQ354187.

Location:

On-site –Canberra, ACT

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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