Helpdesk Supervisor

7 months ago

Canberra, Australia Downer Group Full time

Downer requires a full-time **Help Desk Supervisor** based at Head Quarters Joint Operations Command (HQJOC), Bungendore NSW.

**Who we are**

We employ over 36,000 people in Australia and New Zealand within a variety of roles. We provide expertise tailored to key industry sectors that include Health, Business & Industry, Resources, Defence, PPP, Leisure, Sport & Entertainment, Laundries, Education and Government.

We're passionate about finding better ways of doing things. For our customers. And for you.

**The Role**

An exciting opportunity is now available for a reliable full time **Help Desk Supervisor**. This role is responsible for the provision of administrative support services to management and the Helpdesk/Call centre function by Downer on-site at Head Quarters Joint Operations Command (HQJOC) at Bungendore.

HQJOC operates twenty-four hours a day, seven days a week. Occasional evening or weekend work may be required.

This role includes:

- Working in a challenging high security environment, often under pressure
- Dealing with conflicting priorities
- Must be able to plan, organise and prioritise work in order to meet strict deadlines and provide timely and accurate information to all stakeholders.
- Provide quality customer service to internal Downer parties
- Develop good working relationships with all stakeholders
- Provide administrative support to management, including coordinating all Human Resources activities for HQJOC and also provide input into the HQJOC monthly report.

**Skills and Experience**
- Ability to hold an appropriate Defence Security Clearance (**Australian citizenship mandatory**)
- Exceptional internal and external customer service skills
- Ability to work in a team environment
- Experience dealing with the public
- Knowledge of necessary procedures and processes for operating a Call Centre / Helpdesk Function
- Solid background and experience in office administration

**Benefits and Culture**
- Supportive and inclusive culture
- A professional and safe working environment
- Good employee benefits and entitlements

**This is a great opportunity to join a reputable company, work with an amazing team where you will be given the opportunity to develop your career.**

**_ Downer is an Equal Opportunity Employer and encourages indigenous Australians to apply._

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