Customer Service Officer

4 weeks ago

Adelaide, Australia Vinidex Pty Ltd (Australia) Full time

About Us

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.

Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term.

For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions. Our legacy spans across building, infrastructure, agriculture, and civil sectors.

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia.

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.

We are proud of our focus on operating on 100% renewable energy by 2025 and our recycling programs across our sites.

We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for:

· We Dare to challenge the status quo, to innovate and to learn fast

· We Care for the environment, our customers and each other

· We Deliver by taking accountability for our decisions and actions

This is an exciting opportunity to join a busy team environment, with like-minded individuals that love what they do and are passionate about the products and the company, in a full-time permanent position. No two days are the same, so there is lots of variety.

The role is based at our North Plympton office and reports to the Team Leader in Customer Service.

What will you do?

· Answering inbound calls presented to the Call Centre

· Making outbound calls as required

· Provide status updates, assist customers with product availability, promotions and pricing enquiries

· Receive, processes and verify the accuracy of orders received via email, phone, EDI or other means and enter into internal MXP database system

· Review and maintain outstanding backorder reports daily, to ensure customer orders are processed and delivered on time and in the most efficient way

· Build and sustain positive relationships with customers and team members (Sales, Distribution, Production, Finance, Administration, Quality)

· Suggest methods to improve efficiency and service to both internal and external customers

· Assist the Customer Service team to achieve Service Levels as aligned to current KPIs set within the team

About You

· Minimum 12 months experience in a similar setting

· Certificate III or equivalent in Business (or related discipline)

· Prior experience in a sales, distribution, warehouse, or other inventory handling environment

· Awareness of, or experience in the plumbing / irrigation industry

· Demonstrated experience using computer systems, specifically MS Office (Word, Excel, Outlook)

· Excellent interpersonal and communication skills

Why join us? We care …

· You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment

· Enjoy the freedom of hybrid and flexible working arrangement

· Industry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer

· Annual bonus based on performance for eligible employees

· Employee Assistance Program access for you & your immediate family

· We take it further with our Employee Recognition Programs and Service Awards

· A tailored career development opportunities at home and abroad

· Opportunity to join our mentoring programs

· Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council

· A safe work environment with a strong focus on "Go for Zero"

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds.

Strongly rooted in our culture, we hire, grow, reward, and manage all our candidates & team members on merit. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward to contribute to the company’s growth with purpose strategy.

Just a heads up – we're not currently taking any CVs from recruitment agencies. Thanks for your understanding and cooperation

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