Customer Service Officer

3 weeks ago

Adelaide, Australia Beaumont People Full time

Are you a Customer Service Officer looking for a new role?  We have an exciting opportunity for you

Using your experience as a Customer Service Officer, you will deliver meaningful front-line support to the community.  Taking inbound and outbound calls, you will be able to utilise your amazing Customer Service skills and work in a team environment to achieve results.

The Role
This role will see you providing front-line services to the community from a local office in Findon, including a range of client and administrative services that contribute to the effective delivery of quality services. Participating as a member of the Operations team to undertake a range of functions which include:

  • Taking inbound enquiries using your excellent customer service skills 
  • Making outbound calls to technicians to book services for clients (no sales required)
  • Data Entry input of customer information into a CRM
  • Other ad-hoc administrative tasks as required.

About You
To be successful in this role you will possess the following:

  • Well-developed interpersonal skills, including demonstrated capacity to provide a high level of client contact service and the ability to work within a team
  • Previous experience within a Customer Service role
  • Intermediate computer skills combined with a good working knowledge of Microsoft Office applications
  • Capacity to work well within an environment of fluctuating workloads and changing priorities

This is a permanent position working 8 AM - 4.30 PM Monday to Friday, in an office in Findon, SA, with free parking on-site.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way.  We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.

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