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Customer Service Officer
4 weeks ago
At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce.
The Role
As the first point of contact for all incoming enquiries, the Customer Service Officer is responsible for managing enquiries relating to reactive maintenance and facilities services via telephone and email.
Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality.
This role offers a fixed roster of 3 weekdays and 2 weekends - day shift.
This role is based in Adelaide, SA.
Skills And Experience
In the Operations Centre BGIS provide:
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