Field Service Supervisor

4 months ago

Newcastle, Australia 9885 SMC Australia Full time

Sandvik Mining and Rock Solutions

Field Service Supervisor – Heatherbrae (Newcastle) NSW

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

This role primarily revolves around ensuring the safety of personnel and fostering the growth and financial success of the Field Service business. It involves overseeing the tasks of all supervisors and tradespeople who are involved in all areas of Field service. This includes coordinating with a range of internal and external stakeholders and handling warranty claim procedures. An integral part of this role is also to provide exceptional customer service and strive to meet customer needs effectively and fulfil the business needs of Sandvik.

Areas of responsibility

• Providing supervision and direction to team members.

• Undertaking all planning requirements to ensure utilisation of labour and resources in an effective manner.

• Coordinating field service technicians on a day-to-day basis in relation to the needs of the customer and business.

• Processing and responding to warranty claims as per Sandvik processes.

• Development and training of field service personnel.

• Communicate clearly and work with all business lines to provide a consistent service and support to our customers in the region.

• Customer liaison and site visits as required.

• Meet KPI’s and prepare weekly and monthly reporting.

Your profile

This role requires previous supervisory experience in a mechanical workshop environment coupled with trade qualifications in a mechanical discipline (minimum of 5 years post trade experience). A Certificate IV or Diploma in Business (Front Line Management) would be advantageous.

You will have a strong EHS management culture with a drive and determination to achieve company targets and goals. A positive and proactive outlook with excellent communication skills to ensure customer expectations are achieved.

Agencies need not apply.

What we offer

Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure.

Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website .

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