Service Supervisor

7 months ago

Newcastle, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**The Opportunity**

Hitachi has an exciting opportunity for an experienced and motivated **Service Supervisor **to join our busy Newcastle branch. The key focus of this role is to provide guidance and leadership to our technicians for the Newcastle region.

**Reporting to the Branch Co-ordinator, you will**:

- Ensure our service employees comply with all WHS responsibilities, and that above all, a safety-first culture is a consistent behaviour within the team
- Mentor, guide and support the team to improve performance and efficiencies through training, performance appraisals and performance management.
- Ensure efficient utilization of equipment and labour resources in line with customer requirements and agreed budgets
- Provide technical guidance and support to service team members
- Work closely with the Branch Administrator to manage Service Department Work In Progress ensuring prompt processing and invoicing of internal and external customer work orders
- Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing
- Provide timely and accurate quotations for service activities
- Support existing customers through maintaining strong communication while proactively resolving issues
- Liaise with internal and external customers regarding service work requirements scheduling
- Drive compliance with safety and quality lead indicators for the department. Encourage and promote active participation from the workgroup in hazard reporting, safety conversations and vehicle pre-starts
- Ensure the Service Department tooling and equipment remains inspected, calibrated, and compliant per company policy
- Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
- A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field.
- Previous OEM experience will be highly advantageous
- A strong ability to navigate complex issues, and be ambitious in achieving success
- A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation, and travel recovery
- Attention to detail in documenting and follow-up
- Experience leading a diverse team of high performing trade staff
- A Safety-First leadership style

**Benefits - What’s in it for you?**
- ** Competitive base salary + super + company car + potential to earn company bi-annual bonuses**:

- Exclusive discounts on a range of goods and services through our Employee Rewards Program
- OEM training and opportunities for upskilling with access to the latest technologies
- Supportive mentors who value your input in finding new and improved ways to achieving success
- Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work
- Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company._

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