Field Service Coordinator

4 months ago

Newcastle, Australia Komatsu Forklifts Australia Full time

Komatsu Forklift Australia promote, sell, hire and service the full range Komatsu and OMG forklifts, from powered pallet trucks through to 25 tonne container handlers with niche products also available to ensure that we have the right solution for our customer's needs._

**The Opportunity**:
Due to internal promotion, an exciting opportunity has arisen for a Field Service Coordinator to join the Service Department at our Tomago Branch. Reporting to the Operations Manager, this crucial position will be responsible for coordinating, managing & scheduling all field service activities in line with Komatsu standards, policies & procedures. This includes co-ordination of our incredible Technicians, Parts, Contractors & all other relevant parties involved in each job.

As a Field Service Coordinator at Komatsu Forklifts you'll be supported not just professionally but personally too. We are committed fostering a learning culture in a diverse environment and see the support and recognition of training and education as the key to your personal development so you can achieve your goals. We also provide a phone and uniforms/PPE for you.

**In this role you'll**:

- Manage technician hours to minimise lost time
- Support Field Service Supervisor in the coordination of work in progress jobs, ensuring invoicing is accurate and any potential disputes are resolved prior to invoicing
- Maintain Warranty Work in Progress and Field Campaigns to ensure 100% of warranty jobs are successfully claimed by achieving all warranty claim KPI measures
- Update customers on job progress and notify customers of any changes to the delivery date of products or services.
- Recognise gaps in training & advise accordingly
- Maintain Work in Progress jobs under 30 days
- Ensure all service department activities meet Golden Rules & HSE standards

**Roster**: Monday to Friday

**Role Located**:Tomago Branch, NSW

**The knowledge, skills and abilities we’re looking for**:

- Proven experience in a similar coordinators role
- Exposure to earth moving/forklifts service industry (nice to have)
- This role is well suited for someone from automotive industry looking for a change (Service Manager / Advisor roles)
- Availability for afterhours calls
- Customer service oriented and communication driven.

**The Benefits**:
At Komatsu Forklift Australia, we have proven career pathways into various exciting fields. We are committed to creating a learning culture and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

- Technology: Discounts on Apple, Dell, Lenovo and Microsoft products
- Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- Travel: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agents

If you're looking for a busy role, close to home with long term career progression surrounded by a friendly team, Komatsu Forklifts at Tomago want to hear from you
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._

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