Senior Program Manager, Customer Programs

7 months ago


North Sydney, Australia Amazon Commercial Services Pty Ltd Full time
We are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Customer Programs team at Amazon Australia.

You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional projects, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.

You will be responsible for delivering strategic profitability initiatives for Amazon Australia, and enhancing the shopping experience to make consolidated purchasing easier for customers. You will also help drive growth and operational excellence in the Consumables category, through ensuring optimal customer delivery experience. In this role, you will be responsible for leading the continued development, expansion and optimisation of these initiatives. You will leverage customer, financial and operational insights to develop ideas, identify defects and run experiments. As the leader of these efforts, you will directly partner with teams across Operations, Supply Chain, Amazon Flex, Tech, Legal and Finance to implement experiments and solutions, and measure impact.

-------------------------------------
Our team operates out of our fabulous CBD office, conveniently located near many transportation options.

Key job responsibilities
To excel in this role, you will:

• Analyse data and dive deep into business metrics to develop actionable solutions to accelerate profitable growth.
• Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.
• Identify defects across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.
• Help launch new products, features and incentives to improve customer basket building, profitability and grow Units Per Purchase (UPP).
• Build relationships with and influence teams across Operations, Supply Chain, Tech, Legal, Vendor Management and Finance.
• Bring robust program management skills, holding your program stakeholders accountable to the highest of standards.
• Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 6+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition

PREFERRED QUALIFICATIONS

- Experience working across functional teams and senior stakeholders
- Experience owning feature delivery and tradeoffs of a product
- - Successful history of delivering innovative products that customers love.
- - Knowledge of SQL and VBA at an advanced level.
- - Strong analytical and quantitative skills; strong bias towards data-based decision making and comfort with financial and operational analysis.
- - Experience building and analysing cost/benefit scenarios and business cases and communicating results throughout the organisation.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:


  • North Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    Are you an owner and a builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with business and technology teams to enhance the customer experience? Amazon Australia is currently looking for a data-driven product manager to help us grow programs including Subscribe & Save and Everyday Essentials for...

  • Program Manager

    4 weeks ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Program Manager**SNSW Grade **11/12**1 **x **Temporary** Full-Time** **until 30 June 2025**Location **Haymarket (Sydney), Parramatta or Gosford**$157,569 - $189,561 plus superannuation** **About the team** As a single point of access to NSW Government services and support, the newly formed Customer Care and Business Bureau division within Service NSW is...

  • Program Manager

    2 weeks ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Program Manager, Digital & Strategic Programs** **Policy & Programs, Building Commission NSW** - Grade 11/12 - Salary Range: $145,378 - $168,130 per annum + super - Sydney, Gosford, other locations considered. - Temporary to 30 June 2025 **About Building Commission NSW** Building Commission NSW was established as the regulator of the building and...

  • Program Manager

    23 hours ago


    North Sydney, Australia TPG Telecom Full time

    Exciting time to join a top 100 ASX listed business with big goals - Hybrid working arrangement - mix of WFH/office - Access to a great selection of benefits We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which...

  • Customer Care Manager

    7 months ago


    North Sydney, Australia Assure Programs Full time

    Assure Programs, one of Australia’s leading workplace mental health organisations, is looking to add a workplace wellbeing professional to the team in the role of **Customer Care Manager**. **The Role**: This is a values-driven opportunity to work as a brand advocate, building our customer base, taking care of both new and existing customers, and ensuring...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Role**:Employment Programs Advisor (Full-time, Temporary up to 12 months) **Grade**:SNSW grade 7/8 **Salary**:Base full-time salary range of $98,941 - $116,651, plus employer's contribution to superannuation and annual leave loading **Location**: Sydney CBD (McKell Building, Haymarket) - At _**_Service NSW_**_ _**_our vision is to be recognised as the...


  • North Sydney, Australia Assure Programs Full time

    **Fulltime**: - **Hybrid work, 2 days in office - North Sydney** As Springdays **Customer Success Consultant**, you will be working across our portfolio of clients in sectors including professional services, government, Health, Insurance and many others. **What You'll Do**: - **Own the Client Relationship**: Act as the key liaison for assigned clients,...


  • North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Program Manager to lead the launch and expansion initiatives within our organization. The ideal candidate will be a strategic thinker with a proven track record of successfully managing complex programs and driving growth initiatives.This role will require strong leadership, project...


  • North Sydney, Australia Amazon Corporate Services Pty Ltd Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...

  • Program Manager

    6 months ago


    Sydney, Australia M&T Resources Full time

    **Sydney** **IT & Telecomms** Project Management / Team Lead - $1200 + Super - 1 year contract, high chance to extend, Hybrid work arrangement - Work for a renowned govt. agency **Primary Purpose of the role** The Program Manager leads and manages the risk, quality and progress of ICT projects to organizational standards and organization ICT strategies,...


  • North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    As a Program Manager at Amazon Commercial Services Pty Ltd, you will have the opportunity to drive growth and innovation in our customer programs. We are currently seeking a seasoned product professional to lead our Subscribe & Save and Everyday Essentials programs in Australia.The ideal candidate will possess 7+ years of experience in product or program...

  • Program Manager

    3 days ago


    Sydney, Australia Weir Group Full time

    Reporting to the Director of Operations, the Program Manager will be responsible for the end-to-end planning, coordination and management of a large-scale Program of Work (PoW). This is a two-year position with the potential to extend to three years, based at Artarmon Sydney. This role will be responsible for identifying and planning the required projects,...


  • North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    We are seeking a highly analytical and innovative Senior Program Manager to join our Customer Programs team at Amazon Australia.Job DescriptionYou will be responsible for delivering strategic profitability initiatives and enhancing the shopping experience to make consolidated purchasing easier for customers.You will lead large, complex cross-functional...

  • Program Manager

    2 months ago


    Sydney, Australia Sustain Recruit Full time

    We're seeking a highly skilled Program Manager to lead and oversee a massive e-commerce re-platforming program. If you have strong experience managing large-scale, cross-functional programs, particularly in the technology domain, and will bring a deep understanding of the finance or retail industry (or ideally both), we want to hear from you The Role: ...


  • Sydney, New South Wales, Australia Atlassian Full time

    Drive Strategic Initiatives at AtlassianWe're seeking a Senior Program Manager to drive strategic initiatives within our Employee Relations (ER) and Diversity, Equity, and Inclusion (DEI) functions.About the RoleThis is an exciting opportunity to join our team as a Senior Program Manager, where you will be responsible for overseeing the planning, execution,...


  • North Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Australia Customer Service Team is seeking a highly motivated, experienced Senior Program Manager for the Customer Experience (CX) team in Sydney, Australia. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Principal Program Advisor** - Salary Clerk Grade: 11/12 $134,411 - $155,445 + Superannuation and leave loading - Location: Haymarket Sydney, Hybrid Opportunity - Role type: Ongoing (Permanent opportunity) **About the Role** As part of Cyber Security NSW, the Capability and Development team works closely with internal and external stakeholders to produce...

  • Program Manager

    7 months ago


    Sydney, Australia Carecone Pty. Ltd. Full time

    **Key Responsibilities**: - **Project Planning**:Develop comprehensive project plans outlining goals, timelines, resources, and milestones for each project within the program. - **Stakeholder Management**:Communicate with stakeholders, including clients, team members, and senior management, to ensure alignment on project objectives and expectations. -...

  • Energy Program Manager

    6 months ago


    Sydney, Australia Microsoft Full time

    OverviewMicrosoft Cloud Operations & Innovation seeks a new Energy Program Manager / Senior Energy Program Manager focused on the Asia Pacific (APAC) region. The candidate will be responsible for strategizing and executing “end-to-end” plans for Microsoft’s energy requirement for a specific geographical market within the APAC region. This will include...


  • Sydney, Australia Morse Micro Full time

    **Job Title**: Customer Program Manager **About Morse Micro**: Morse Micro is a pioneering company at the forefront of wireless technology, dedicated to redefining wireless connectivity solutions. We develop innovative wireless ICs for Wi-Fi HaLow that ensure long-range, secure, and robust wireless communication. Our team is driven by innovation, customer...