Program Manager

17 hours ago

Sydney, Australia NSW Department of Customer Service Full time

**Program Manager, Digital & Strategic Programs**
**Policy & Programs, Building Commission NSW**
- Grade 11/12
- Salary Range: $145,378 - $168,130 per annum + super
- Sydney, Gosford, other locations considered.
- Temporary to 30 June 2025

**About Building Commission NSW**

Building Commission NSW was established as the regulator of the building and construction industry in December 2023, after the NSW Government recognised the substantial progress made by the Office of the Building Commissioner and NSW Fair Trading in delivering once-in-a-generation industry reforms.

Building Commission NSW collaborates with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.
We are committed to innovation, collaboration and professional development, and we foster a culture of integrity and responsibility, with a focus on transparency and accountability.

This is a fantastic opportunity to join the next phase of Building Commission NSW. You can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

**About the Program Delivery Team**
- We play a key role in driving the transformation and delivery of the once-in-a-generation reforms, working closely with internal and external stakeholders.
- We are a team that delivers fast-paced and innovative projects putting customers at the centre of everything we do.
- We understand our people make us who we are, and we celebrate individuality. We are always looking for culture ‘add’, not culture ‘fit’, and are building flexible project teams with great sets of complementary skills to help deliver our important work effectively.
- We are looking for a dynamic Project Officer to join our Digital and Strategic programs team, working on updating legacy digital systems and other short-term projects.

**To be successful in this role you will be able to demonstrate the following key skills**:

- Demonstrated experience in leading and managing delivery teams and programs of work to plan, develop, deliver, monitor and evaluate a portfolio of strategic projects, to achieve project outcomes, and support achievement of organisational objectives
- Demonstrated experience in stakeholder management through the provision of expert advice, effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the project and project deliverables
- Experience managing project tracking and reporting to ensure compliance and governance are adhered to
- Demonstrated experience working in a results-driven environment
- Demonstrated analytical and problem-solving skills, particularly in ICT project delivery
- Advanced communication skills (written, verbal).
- Experienced in leading and overseeing all aspects of project development, implementation and closure across a portfolio pf complex projects, including preparing business cases and project plans, establishing appropriate governance, identifying, allocating and managing resources, and meeting reporting requirements, to ensure project outcomes are achieved on time, on budget, to quality standards and in line with best practice project management methodology
- Demonstrated ability to think critically and have a continuous improvement mindset
- Demonstrated ability to work collaboratively and communicate effectively with a broad range of stakeholders and customers
- You must possess a can-do attitude and be a team player
- Flexible and adaptable to an ever-changing environment

**Key challenges**
- Managing complex and sensitive consultations and negotiations with diverse stakeholders, within agreed timeframes, given their varying expectations, viewpoints and interests
- Responding flexibly to ensure the achievement of multiple project objectives, given limited resources and tight deadlines, and the need to identify project interdependencies and balance competing demands and priorities

**What we need from you**

An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Salary Clerk Grade 11/12, with the base salary for this role starting at $145378 base plus superannuation

**Closing Date**:10th January 2025 (9.59am)

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with dif

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