Technical Support Specialist

1 month ago

Melbourne, Australia Aggreko, LLC Full time

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Technical Support Specialist - a role that will help us to power progress for our customers.

Why Aggreko? Here are some of the perks and rewards.
- Work from home or in a local service centre
- Competitive compensation
- Uncapped quarterly bonus structure
- Paid training programs and tuition reimbursement
- Safety-focused culture
- Community volunteering program
- A range of career development opportunities.

What you’ll do:
As a Technical Support Specialist you will provide technical support to the APAC business as an Agent within the Technical Support Desk (TSD) function. You’ll also assist the Operations Team with troubleshooting equipment issues and coordinate technical solutions for complex Sales enquiries.

The main responsibilities include:

- Operate as an Agent of the Aggreko Technical Support Desk, providing quality support to our customers
- Monitoring of support desk enquiry, processing and resolution by system metrics
- Liaise with client’s technical staff and visit potential job sites, as required, to verify job needs.
- Create and maintain all Standard Work Instructions relevant to our current and new products to support all maintenance activities.
- Evaluate and produce technical/component specific reports on new/existing fleet assets.
- Provide effective and specialist technical support to operations.
- Contribute to evolution of the help desk function, process and system (software) development.
- Liaise with Aggreko Sales, Technician and Management functions to provide technical solutions
- Assist Aggreko technicians with troubleshooting, equipment operation and process queries
- Support sizing and specification of generator, load bank, electrical distribution and refrigeration systems
- Analysis and interpretation of technical drawings to determine parameters for safe and efficient connection of power packages to customers’ electrical distribution systems

You’ll have the following skills and experience:

- Exceptional customer service
- Post-secondary qualification with relevant experience to meet key responsibilities.
- A good communicator, both written and oral.
- Strong computer design skills.
- Team player, able to work autonomously to achieve own and team KPI’s
- Promoter of continuous improvement philosophy
- Creativity and problem solving
- Multi skilled technical ability
- It is highly desirable if you have experience as an electrician, electrical technician or electrical design.

Join us, bring your energy, and grow your career.

LI-TAG

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.

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