Compliance Assurance Officer

2 months ago

Toowong, Australia Compare the Market Full time

About The Company

Compare the Market – yes, the one with the meerkats – is a high-growth FinTech company on a transformational journey. We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. Okay, in the world

We are all about Customer first, teamwork, making a difference, and treating the business as our own – without compromise. These values are critical to delivering on our purpose: “to make a difference in the lives of Australians by simplifying the process of making sound financial decisions”.

About The Role:

Are you ready to take your career to new heights? Compare the Market is seeking a skilled Compliance Assurance Officer to join our dedicated team. In this role, you'll play a crucial part in ensuring our operations adhere to regulatory requirements and internal policies. Reporting to the Manager Compliance Assurance - Health, you'll have the opportunity to implement and oversee compliance programs, conducting audits and risk assessments to maintain the highest standards of integrity and transparency.

As the Compliance Assurance Officer, you'll be a hands-on expert, providing guidance on regulatory compliance and risk management. You'll actively contribute to our compliance strategy, mentoring the team and working closely with business stakeholders to ensure compliance across all functions. This role offers a unique opportunity to blend strategic vision with hands-on technical execution, ensuring our compliance initiatives drive the business forward.

What You’ll Do:

  • Accurately review calls following our QA methodology.
  • Complete feedback forms for reviews as needed.
  • Attend and participate in calibration sessions to ensure consistent application of QA standards.
  • Provide ongoing coaching and feedback to consultants during formal sessions.
  • Drive improved QA performance within specific call centre teams by taking ownership and investing in their development.
  • Conduct ad hoc reviews as required.
  • Identify areas for improvement in call centre processes, including scripting and systems, and communicate these to relevant stakeholders.
  • Contribute to the QA aspects of the call centre training program.

What You’ll Bring:

  • Exceptional listening skills, reading comprehension, and attention to detail, enabling you to accurately assess and evaluate call centre interactions to ensure compliance with regulatory requirements and internal policies.
  • Strong evaluation skills with experience using evaluation tools to identify areas for improvement and ensure adherence to quality assurance standards.
  • Ability to accurately multi-task during evaluations and assessments, efficiently managing multiple calls and documentation to provide thorough and precise feedback.
  • Excellent written and verbal communication skills, allowing you to clearly articulate findings and recommendations to consultants and stakeholders.
  • Capability to work effectively in an autonomous environment, taking initiative and responsibility for your tasks and projects without constant supervision.
  • Passion for encouraging success and leveraging learning and continuous training as a tool for improvement, fostering a culture of growth and development within the call centre team.

Our Benefits

At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You’ll have the opportunity to make a meaningful impact and contribute to our continued success. As well as ample opportunities for growth and development, we also provide:

  • Vibrant and social community who have annual celebrations, family fun days and regular events.
  • Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight.
  • Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave.
  • Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.
  • Employee discounts on Car, Home, Travel insurance.
  • Income protection insurance provided to support you in the event of non-work-related illness or injury.
  • Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.

Compare the Market is an Equal Opportunity Employer, and we encourage all applicants to apply. We acknowledge that we are strengthened by diversity.

Want to know more? Then apply now It’s Simples

Please note that this role is only available to candidates with unlimited Australian working rights, as sponsorship is not available.

*Note to Recruiters: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.

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