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Compliance Assurance Specialist
2 months ago
Compare the Market is seeking a skilled Compliance Assurance Officer to join our dedicated team. In this role, you'll play a crucial part in ensuring our operations adhere to regulatory requirements and internal policies.
Key Responsibilities- Accurately review calls following our QA methodology.
- Complete feedback forms for reviews as needed.
- Attend and participate in calibration sessions to ensure consistent application of QA standards.
- Provide ongoing coaching and feedback to consultants during formal sessions.
- Drive improved QA performance within specific call centre teams by taking ownership and investing in their development.
- Conduct ad hoc reviews as required.
- Identify areas for improvement in call centre processes, including scripting and systems, and communicate these to relevant stakeholders.
- Contribute to the QA aspects of the call centre training program.
- Exceptional listening skills, reading comprehension, and attention to detail, enabling you to accurately assess and evaluate call centre interactions to ensure compliance with regulatory requirements and internal policies.
- Strong evaluation skills with experience using evaluation tools to identify areas for improvement and ensure adherence to quality assurance standards.
- Ability to accurately multi-task during evaluations and assessments, efficiently managing multiple calls and documentation to provide thorough and precise feedback.
- Excellent written and verbal communication skills, allowing you to clearly articulate findings and recommendations to consultants and stakeholders.
- Capability to work effectively in an autonomous environment, taking initiative and responsibility for your tasks and projects without constant supervision.
- Passion for encouraging success and leveraging learning and continuous training as a tool for improvement, fostering a culture of growth and development within the call centre team.
At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You'll have the opportunity to make a meaningful impact and contribute to our continued success. As well as ample opportunities for growth and development, we also provide:
- Vibrant and social community who have annual celebrations, family fun days and regular events.
- Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight.
- Enjoy additional leave days - 'ME' leave and 'Volunteer Day' leave.
- Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.
- Employee discounts on Car, Home, Travel insurance.
- Income protection insurance provided to support you in the event of non-work-related illness or injury.
- Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.
