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Customer Service Agent Mtia

4 months ago

Melbourne, Australia Suburban Rail Loop Authority Full time

10

April

Customer Service Agent Mtia

Probe CX - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?

If so, this is the role you've been looking for We are currently looking for passionate Customer Service Representatives to join our growing team in our fast paced contact center located in Melbourne CBD This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency

About the Role:

As the primary point of contact for Major Transport Infrastructure Authority and its associated projects, you will be responsible for handling inbound phone and email queries, providing timely and relevant information to stakeholders. Additionally, you will manage feedback and concerns, particularly from those living near 24/7 works, ensuring escalation as appropriate. Your exceptional communication skills, ability to think on your feet, and passion for customer service make you the ideal candidate for this exciting role.

Key details

Position: Customer Service Agent

Start Date: Monday 29th April 2024

Weekly Hours: Part-time - 20 - 30 hours per week.

Centre Hours: Rotating roster Monday to Sunday 24/7 (Full availability required)

Additional OTE Incentives

Location: 485 La Trobe Street, Melbourne - Hybrid after 1 month of paid training and KPI's met.

Training: 1 week. Monday - Friday 9 am - 5 pm (Full availability required)

WFH Hardware Requirements:

Windows 10 based PC and Monitor or Window 10 Laptop with an i5 processor and 8GB RAM or equivalent. Anti-Virus installed and Windows Defender switched on with a reliable internet connection. You will also be required to provide your own headset with a microphone. Please note Apple Mac computers are not compatible with our systems

We are looking for people who are:

Passionate about delivering exceptional customer service and contributing to the team's success

Demonstrates excellent written and verbal communication skills, with prior experience in servicing customers via telephone, email, and written correspondence

Possesses exceptional customer service skills, quickly building rapport with customers and demonstrating empathy

Proficient in computer skills, including navigating multiple webpages while on the phone with customers

Exhibits strong problem-solving and conflict resolution skills, with meticulous attention to detail

Displays excellent time management skills, a positive and resilient attitude, and a strong work ethic.

Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

Apply now to be considered

Probe CX

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Melbourne, VIC

Customer Service & Call Centre