Customer Service-rental Sales Agent

2 weeks ago

Melbourne, Australia Avis Budget Group Full time

**About the Role**

The Rental Sales Agent is the face of our brand In this position you will interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

**What you’ll do**
- Establishing customer car rental needs by actively listening
- Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
- Communicate rental procedures and guidelines effectively
- Complete rental bookings in a timely, efficient and accurate manner
- Answering customer questions and inquiries

**What we’re looking for**
- Applicants must have a full and valid driver’s licence
- This is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays
- Ability to work in a fast paced environment while delivery exceptional customer service
- Previous experience within retail, hospitality, customer service or similar roles
- Ability to follow procedures and adhere to company guidelines and standards
- Comfortable learning and using various computer systems to accurately input rental information

**Benefits and Perks**
- **Hourly pay** **+ loadings +** **commission incentives**:

- **Wellbeing programme** incl. **life insurance** + **discounted health insurance** + **superannuation** options
- Access to **Perkbox** **- discounts and offers** with hundreds of retailers and big brands, including on **cinema tickets**, **fitness classes**, **shopping discounts** and much more
- Employee discounts on **car rental** across Avis Budget Group
- Employee Assistance Programme **(EAP)** provided by Converge - 24/7 support for your mental health and wellbeing
- **Full training provided** to help you achieve your goals & reach your potential

**Job Types**: Full-time, Permanent

**Salary**: From $24.87 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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