Technical Claims Manager

2 weeks ago

Perth, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Technical Claims Manager– Underwritten Workers' Compensation and Distribution, Personal Injury | Perth

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to lead a team in providing technical expertise and advice to the business, ensuring that compliance and regulatory obligations, financial, and service objectives are achieved, and that claims staff are supported in becoming technically proficient.

At Allianz we empower you to take ownership of your career. We provide clear pathways to help develop your skills and progress your career in our Underwritten and Distribution Division.

 You will be responsible for  

  • Assist the Claims Service Manager and other members of the leadership team to drive performance uplift across the business by identifying opportunities for improvement and implementing strategies that result in superior claims management
  • Lead a team of specialists in supporting the technical proficiency of claims teams by providing advice, coaching, and support
  • Identify and implement opportunities to improve operational controls and claim outcomes, supporting the business aims of process improvement and establishing best practice
  • Establish and maintain strong relationships with customers, team members, regulators, and other key stakeholders, providing exemplary customer service that meets the needs of internal and external customers
  • Lead initiatives and projects as required to support the technical and strategic objectives of the business
  • Support liability and technical management objectives by ensuring that all decisions are sound and made in a timely manner, in accordance with the legislation and quality decision making frameworks
  • Contribute to the engagement levels of our teams by role modelling the appropriate behaviours and by participating and engaging others in business decisions

 About you

  • Extensive technical expertise and claims management experience in Workers Compensation or Personal Injury claims management
  • Comprehensive knowledge of applicable legislation and regulation requirements.
  • Ability to lead an effective and collaborative team to achieve business objectives
  • Technical proficiency with relevant systems, software, and communication tools
  • Ability to build effective relationships internally and externally with customers, government, and/or regulator representatives and service providers
  • Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence

What's on offer

  • Be part of a team that's open minded, supportive and genuinely focussed on customer outcomes
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

About Allianz

At Allianz, we care about everything that makes you, you.  We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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