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Technical Claims Manager
2 months ago
We are seeking a highly skilled Technical Claims Manager to lead our team in providing technical expertise and advice to the business. As a key member of our Underwritten and Distribution Division, you will be responsible for ensuring compliance and regulatory obligations, financial, and service objectives are achieved.
Key Responsibilities- Assist the Claims Service Manager and other members of the leadership team to drive performance uplift across the business by identifying opportunities for improvement and implementing strategies that result in superior claims management
- Lead a team of specialists in supporting the technical proficiency of claims teams by providing advice, coaching, and support
- Identify and implement opportunities to improve operational controls and claim outcomes, supporting the business aims of process improvement and establishing best practice
- Establish and maintain strong relationships with customers, team members, regulators, and other key stakeholders, providing exemplary customer service that meets the needs of internal and external customers
- Lead initiatives and projects as required to support the technical and strategic objectives of the business
- Support liability and technical management objectives by ensuring that all decisions are sound and made in a timely manner, in accordance with the legislation and quality decision making frameworks
- Contribute to the engagement levels of our teams by role modelling the appropriate behaviours and by participating and engaging others in business decisions
- Extensive technical expertise and claims management experience in Workers Compensation or Personal Injury claims management
- Comprehensive knowledge of applicable legislation and regulation requirements
- Ability to lead an effective and collaborative team to achieve business objectives
- Technical proficiency with relevant systems, software, and communication tools
- Ability to build effective relationships internally and externally with customers, government, and/or regulator representatives and service providers
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
We are committed to fostering an environment where everyone can thrive, grow and contribute their unique perspectives to our collective success and reach their fullest potential.
