Concierge Supervisor

6 months ago

Sydney, Australia Echo Entertainment Group Full time

There has never been a better time to join The Star Sydney team within our Hotel Department

Reporting to the Front Office Manager, the Concierge role offers an extraordinary opportunity to both lead and inspire the Concierge team. Put your skills and knowledge to the test to deliver a thrilling new era for either The Darling or The Star Grand Hotel at The Star Sydney.

The Darling Hotel: Where Luxury Meets Forbes Five-Star Excellence

Step into the epitome of luxury at The Darling Hotel, Sydney's first and only luxury hotel with the coveted Forbes five-star rating. As a Concierge, you enrich every guest interaction with an intuitive service style that reflects the elegance and magic which The Darling is known. A Darling Concierge connects, differentiates and elevates the guest experience by anticipating and uncovering what their guest requires often before they do.

The Star Grand & Residences: Where Your Skills Shine

Join us at The Star Grand and bring your previous guest service expertise to the forefront of our exceptional hospitality team. If you're fuelled by a passion for crafting memorable experiences and aspire to build a rewarding career in the industry, look no further. 

A few of your responsibilities

Oversee the day-to-day operation of the Concierge and Bell Desk departments, ensuring the promotion of position guest relations and a welcoming environment. Assist guests with special requests, requirements; solve problems as well as assure guests’ comfort and satisfaction. Recruit, develop and train the Concierge and Bell Desk team (including performance reviews) Respond to guest feedback and implementing changes to prevent reoccurrence Supervise and add value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction. Curate memorable experiences at a 5-star level to ensure guests are provided the best recommendations throughout their journey. Create a positive work environment that facilitates team member motivation, builds morale and teamwork. Manage the bell team with scheduling, performance management and training & development procedures.

What are we looking for?

Extensive leadership experience in Hotel or Guest Services environment Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, sporting events, harbour cruises, fashion and retail Outstanding presentation and communication skills  The ability to speak a second language (highly regarded but not essential) Adaptable with exceptional interpersonal skills Passionate to deliver excellent guest experiences

What can we offer you?

FREE buffet meal with a new menu every day at our Employee Dining Room Uniform laundered and ready for you daily on property Free transport on Light Rail from Central to The Star $10/day parking available on property 30% staff discounts across our award-winning venues on all 3 of our properties Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships The Star is an Employer of Choice for Gender Diversity awarded by WGEA Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous Career development, training, and courses via The Star Academy – limitless career opportunities An organisation that values diversity, teamwork and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us

The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always back for more.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

  • Concierge Supervisor

    3 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24162333 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Natural Talent** Explore an exciting new career path at W Hotels where your natural talent is...

  • Concierge Supervisor

    3 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24196466 **Job Category**Rooms & Guest Services Operations **Location**W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Natural Talent** Explore an exciting new career path at W Hotels where your natural talent is...

  • Concierge Supervisor

    1 month ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24178341 **Job Category**Rooms & Guest Services Operations **Location**W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Natural Talent** Explore an exciting new career path at W Hotels where your natural talent is...

  • Concierge Supervisor

    1 month ago

    Sydney, Australia Marriott Full time

    Natural TalentExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. W Sydney is now casting for a Concierge Supervisor reporting to the Assistant Chief Concierge. If you are passionate...

  • Concierge Supervisor

    6 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24043298 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Natural Talent** Explore an exciting new career path at W Hotels where your natural talent...

  • Concierge Supervisor

    6 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24065800 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Natural Talent** Explore an exciting new career path at W Hotels where your natural talent...

  • Concierge Supervisor

    2 weeks ago

    Sydney, Australia Marriott Full time

    Natural TalentExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. W Sydney is now casting for a Concierge Supervisor reporting to the Assistant Chief Concierge. If you are passionate...

  • Concierge Service Lead

    4 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    Job SummaryWe're seeking a Concierge Supervisor to support all aspects of Concierge functions in the absence of the Assistant Chief Concierge, in accordance with hotel standards. The successful candidate will maintain a concierge service and supervisory philosophy that serves as a guide to respective staff.Key Responsibilities:Supervise the Wheels team, the...

  • Concierge Supervisor

    4 weeks ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    About the RoleThe Concierge Supervisor plays a pivotal role in delivering exceptional guest experiences at The Star Sydney. Reporting to the Front Office Manager, this leadership position oversees the day-to-day operation of the Concierge and Bell Desk departments, fostering a welcoming environment and promoting guest relations.Key ResponsibilitiesAssist...

  • Corporate Concierge

    2 months ago

    Sydney, Australia SixthSense Experiences Full time

    **Concierge Services** - Coordinate Concierge services to ensure all tasks & requests are completed in a timely and highly efficient and effective manner and foster the teamwork culture. - Coordination of daily reservations and room allocations. - Meet & greet all clients attending all events daily. - Monitor outlook bookings and team coverage of core...

  • Luxury Concierge

    3 weeks ago

    Sydney, New South Wales, Australia The Darling Full time

    Concierge - The DarlingFor over two decades, The Star Sydney has been a prominent landmark, deeply ingrained in Pyrmont and Darling Harbour. Our goal is to create a trusted environment where guests can enjoy their time. The Darling, along with state-of-the-art venues including The Star Event Centre and The Lyric Theatre, has hosted various events and...

  • Receptionist & Concierge

    7 days ago

    Sydney, Australia MAYDAY Recruitment Group Full time

    Receptionist & Concierge – Immediate Start MAYDAY is seeking a proactive and professional Receptionist & Concierge to join our global client based in North Ryde. This role offers an immediate start with the potential for extension or permanent conversion for the right candidate. As a key member of the team, you’ll play a pivotal role in ensuring a...

  • Luxury Concierge Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    As a key member of the W Sydney team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless interactions with our guests.We are seeking an experienced and charismatic Concierge Supervisor to join our dynamic team. In this exciting role, you will have the opportunity to work closely with guests, providing personalized...

  • Hospitality Lead and Concierge Director

    1 week ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    The Star Sydney seeks a seasoned leader to spearhead the Concierge and Bell Desk departments, ensuring exceptional guest relations and experiences.About The StarAs part of Echo Entertainment Group, The Star is a premier entertainment and resort destination in Sydney, offering luxurious accommodations, multiple event venues, and world-class dining options.Job...

  • Concierge - Luxury Hotel Experience

    4 weeks ago

    Sydney, New South Wales, Australia The Darling Full time

    Job Title: Concierge - Luxury Hotel ExperienceAt The Darling, we are seeking a highly motivated and experienced Concierge to join our team. As a Concierge, you will be responsible for providing exceptional guest service, ensuring a positive experience for our valued customers.Key Responsibilities:Supervise and add value to the activities of all team members...

  • Experience Luxury as a Concierge at The Darling

    2 weeks ago

    Sydney, New South Wales, Australia The Darling Full time

    The Star Sydney is a leading entertainment hub in Australia, offering an unparalleled experience for guests.We are seeking a highly skilled and experienced Concierge to join our team at The Darling, a luxury hotel that embodies glamour and individuality.Job Description:This is an exciting opportunity to work with a dynamic team and deliver exceptional guest...

  • Concierge Supervisor

    5 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24018879 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements...

  • Luxury Hotel Concierge Leader

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    The Star Sydney is a renowned entertainment hub, deeply ingrained in the local community. With a commitment to delivering exceptional experiences, we strive to create memorable moments for our guests.About The JobWe are seeking an experienced Luxury Hotel Concierge Leader to oversee the day-to-day operation of the Concierge desk at The Darling. As a key...

  • Concierge - The Darling

    1 month ago

    Sydney, Australia The Darling Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Facilities Management Supervisor

    2 weeks ago

    North Sydney Council, Australia DAB-Jones Lang LaSalle (NSW) Pty Ltd Full time

    Dynamic Career OpportunityJones Lang LaSalle (NSW) Pty Ltd is a leading provider of real estate and investment management services. We are currently seeking a highly skilled Facilities Management Supervisor to join our team in North Sydney.About the Role:The successful candidate will be responsible for managing lobby hosts, delivering high-quality facility...