Customer Service Agent in Brisbane

3 months ago

Brisbane, Australia Boral Full time

Your next opportunity

If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our Milton Office 

We are seeking a Customer Solution Agent to provide support for our customers in relation to quarry orders and general inquiries. In this opportunity, you will work off a rotating roster with shifts ranging between our opening hours of 5.45 am – 4.30 pm Monday to Friday and rotational roster for Saturdays, 5.45 am to 11 am.

This is a fantastic opportunity to gain experience in the construction industry by completing on the job training on processes and systems within a supportive team culture.

Your day will involve: 

Receive quarry orders via email and phone and enter them into our systems in a precise and agile manner (with training provided)  Understand production capabilities of the Boral quarries and truck network, Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems  Build professional relationships with customers and internal teams

What are we looking for? 

Be a punctual, professional and reliable team member, joining your peers in the office - 5 days per week Enthusiastic customer focus, willing to be an integral part of a busy and efficient customer service team Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision  Computer literacy required with experience with Microsoft Office Suite preferred  Proven ability to learn and meet the challenges of an ever-changing environment

What’s on offer?

Opportunity for long term employment with a reputable company in a state of growth Access to a variety of support networks including Boral Employee Assistance Program An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success We value your abilities and reward results that drive business success  Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales, Logistics and our broader customer service team  Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives.

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