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Hotel Guest Service Agent | The Star Brisbane
3 months ago
The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.
This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.
The Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout the entire duration of their stay. A few of your responsibilities- Provide outstanding guest service to guests to enhance their experience
- Manage all guests requests and maintain guest accounts
- Sound knowledge of local attractions and surrounds
- Perform check in and check out in a professional, friendly, and efficient way for all guests
- Perform and complete daily tasks in line with shift checklists
- Possess a passion for Hospitality and creating memorable experiences
- Exceptional guest service skills and strong commitment to 5-star customer service
- Professional telephone manner
- Ability to effectively communicate and liaise with internal and external clients
- Excellent organisational skills and high level of computer literacy
- Up to 30% discounts across award winning restaurants and accommodation
- Complimentary buffet meal on every shift
- Uniform laundered and ready for you daily on property
- An organisation that values diversity, teamwork and bringing your best self
- Opportunity to work with elite professionals and assets
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous