Front Office Team Members

2 weeks ago

Brisbane, Australia Brisbane Airport Hotels Group Full time

Currently recruiting a part-time **Front Office Team Members.**

**This is a highly rewarding and exciting role for all Guest Service Agents, Concierge and Front Office Team Members, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing well-established global brands.**

**About Us**

**The Brisbane Airport Hotels Group** encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.

**About the role**
- Provide courteous, efficient and professional service to exceed guest expectations.
- Maintaining strict security procedures surrounding guest confidentiality & privacy.
- Liaising with internal departments in a proactive manner to ensure group and guest requirements for specific bookings are met.
- Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

**About You**
- Excellence in customer service & phone etiquette
- A can-do attitude and the ability to work effectively within a team.
- Knowledge in Opera and Third-Party Agents is preferred.
- Ability to work under high pressure, and a fast-paced environment.
- Excellent grooming and presentation.
- The ability & flexibility to work across a 7-day working environment, including weekends and public holidays.
- Guest Service Agent experience is not necessary, new to the industry are welcome to apply.

**The benefits for you**
- Fun & flexible work environment
- We love to celebrate - through reward & recognition program, benefits, regular team events & fun days.
- Sense of belonging through diversity & inclusion
- Accor Worldwide discounts.
- Learning & development for your career progression
- Refer a friend bonus
- Subsidized onsite parking & discounted Air Train weekly pass.

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