![West Recruitment](https://media.trabajo.org/img/noimg.jpg)
Service Desk Team Lead
1 month ago
Salary up to $110k + Super
Employer paid certifications and training
Fantastic company culture
** As this is a permanent position, we ask that all applicants are either a Permanent Residents or Australian Citizens **
Your New Employer
West Technology is partnering with a prominent Australian managed service provider based in the Sydney CBD. This growing MSP has several close partnerships with a range of leading tech providers and supports the latest and cutting-edge technologies.
As the Service Desk Team Leader, you'll play a pivotal role in optimising processes, ensuring client satisfaction, and supporting the career growth of your team members.
Responsibilities of the role will include:
•Oversee service desk team performance, ensuring accuracy and timely ticket resolution.
•Manage customer expectations and serve as a key point of contact for complex assistance.
•Support and mentor service desk team members, fostering their career growth.
•Constantly upgrade and enhance internal processes to provide best-of-breed technical solutions.
•Ensure Service Level Agreement (SLA) requirements are met.
Qualifications and Skills Needed:
•Level 2 or 3 Service Desk Technician with a proven track record and tenure with an MSP.
•Experience in leading and developing junior team members and leading service desk technicians.
•High-level written and verbal communication skills.
•A mindset focused on ongoing process improvement.
•Strong commitment to delivering excellent customer service.
•Enthusiastic about supporting clients with a hands-on approach.
•Relevant tertiary qualifications preferred.
Benefits:
•Paid certifications and training opportunities relevant to the role.
•Opportunities for growth into senior management.
•Enjoy a great team culture with monthly events and celebrations.
-
Service Desk Team Lead
2 months ago
Sydney, Australia Brennan IT Full time**Brennan IT** We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working...
-
Service Desk Team Lead
4 days ago
Sydney, Australia Brennan IT Full time**Brennan IT** We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working...
-
Service Desk Team Lead
2 weeks ago
Sydney, Australia West Recruitment Full timeSalary up to $110k + Super - Employer paid certifications and training - Fantastic company culture **As this is a permanent position, we ask that all applicants are either a Permanent Residents or Australian Citizens** **Your New Employer** West Technology is partnering with a prominent Australian managed service provider based in the Sydney CBD. This...
-
Service Desk Team Lead
1 week ago
Sydney, New South Wales, Australia Brennan IT Full timeBrennan ITWe are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row.Benefits of working at Brennan IT:An awesome team of people to work with Flexible working arrangements Opportunity to...
-
Service Desk Team Lead
4 days ago
Sydney, Australia KBR Full timeTitle: Service Desk Team Lead Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world....
-
Service Desk Team Lead
1 week ago
Sydney, New South Wales, Australia The Drive Group Full timeJob description Service Desk Team Lead* The Hills district* Up to $120k plus superTheDriveGroup are proud to be partnering with a growing MSP within their niche. They are looking to add a Service Desk Team Lead to their growing team. What you will be doing:Overseeing service desk team performance, ensuring accuracy and timely ticket resolution Managing...
-
IT Service Desk Team Lead
3 weeks ago
Sydney, Australia NSW Government -Department of Enterprise, Investment and Trade Full time**IT Service Desk Team Lead** - Join the Department of Enterprise, Investment and Trade - Clerk Grade 7/8 with starting salary of $101,947 per annum - Ongoing role based in Sydney **About the Role** We are looking for an experienced an IT Service Desk Team Lead with experience in the IT service desk function to join our new Department. This role is...
-
Service Desk Team Lead
1 week ago
Sydney, New South Wales, Australia West Recruitment Full timeSalary up to $110k + SuperEmployer paid certifications and trainingFantastic company culture** As this is a permanent position, we ask that all applicants are either a Permanent Residents or Australian Citizens **Your New EmployerWest Technology is partnering with a prominent Australian managed service provider based in the Sydney CBD. This growing MSP has...
-
Service Desk Team Lead
16 hours ago
Sydney, Australia KBR Inc. Full timeJOB DESCRIPTIONTitle:Service Desk Team LeadYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around...
-
Service Desk Team Lead
1 week ago
Sydney CBD, New South Wales, Australia u&u Recruitment Partners Full timeAbout UsAbout the OpportunityThis is a 3-month contract role with the possibility to extend. You will be leading a team of 7 across Australia being hands on with your management style.Responsibilities includeManaging a distributed team of Service desk engineers;Prioritise service desk workloads to ensure service levels are achieved;Identify service desk...
-
Service Desk Team Lead
1 week ago
Sydney Central Business District, Australia u&u Recruitment Partners Full timeAbout Us About the Opportunity This is a 3-month contract role with the possibility to extend. You will be leading a team of 7 across Australia being hands on with your management style. Responsibilities include Managing a distributed team of Service desk engineers; Prioritise service desk workloads to ensure service levels are achieved; Identify service...
-
Service Desk Team Lead
3 weeks ago
Sydney, Australia u&u Recruitment Partners Full time**Your new employer**: Is an entrepreneurial FMCG company with 6,000 employees across 40+ sites in Australia and New Zealand. They form part of a global group consisting of 135,000 employees across 50+ countries; Has recently won awards for being a 'Best Place to Work' and 'Employer of Choice for Diversity and Gender Equality'; Has a dynamic and friendly...
-
Service Desk Lead
3 weeks ago
Sydney, Australia humm Full time**hummgroup (ASX-HUM) **is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of...
-
Service Desk Team Lead
1 week ago
Sydney, New South Wales, Australia u&u Recruitment Partners Full timeYour new employer:Is an entrepreneurial FMCG company with 6,000 employees across 40+ sites in Australia and New Zealand. They form part of a global group consisting of 135,000 employees across 50+ countries;Has recently won awards for being a 'Best Place to Work' and 'Employer of Choice for Diversity and Gender Equality';Has a dynamic and friendly culture...
-
Service Desk Lead
3 weeks ago
Sydney, Australia Ashdown Consulting Full time$700 - $877 p/d + super - Sydney CBD - 6 month contract **Service Desk Lead | 6 - Month Contract | $969 P/D Incl. Super** - $700 - $877 P/D + Super - 6 - Month Contract - Sydney CBD **About the company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...
-
Service Desk Lead
1 week ago
Sydney, New South Wales, Australia Ashdown Consulting Full time$700 - $877 p/d + super Sydney CBD 6 month contractService Desk Lead | Month Contract | $969 P/D Incl. Super- $700 - $877 P/D + Super Month Contract Sydney CBDAbout the companyThis NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and...
-
Service Desk Team Lead
4 weeks ago
Sydney, Australia u&u Recruitment Partners Full timeYour New Employer Is an entrepreneurial healthcare business with 1,350 employees and headquarters based in Ryde and Milsons Point; Is rapidly growing and are investing heavily in new technologies and IT transformation. The business is bought into IT and have signed off a strong pipeline of projects; Has a dynamic and friendly culture that thrives on...
-
Service Desk Lead
3 weeks ago
Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full timeService Desk Lead Job Title: Service Desk Lead Contract Type: Contract Salary: AU$950 - AU$969 per day Reference: 6941 Contact Name: Tito Tealdo Job Description - IS Service Desk Lead - IS Service Desk Lead - $877.07 + super day rate - 6-month contract - CBD location**Your new company** This government organisation is seeking an enthusiastic IS Service...
-
Service Desk Team Lead
1 week ago
Sydney, New South Wales, Australia u&u Recruitment Partners Full timeYour New EmployerIs an entrepreneurial healthcare business with 1,350 employees and headquarters based in Ryde and Milsons Point;Is rapidly growing and are investing heavily in new technologies and IT transformation. The business is bought into IT and have signed off a strong pipeline of projects;Has a dynamic and friendly culture that thrives on...
-
Service Desk Team Lead
4 weeks ago
Sydney, Australia Northbridge Recruitment Full timeService Desk Team Lead We are working with an established and respected Australian MSP that has grown substantially year-on-year and now has 60 + staff across Australia and the Philippines, with an impressive list of customers nationally, an incredibly high staff retention rate and fantastic, supportive management. Due to exceptional success and ongoing...