Service Desk Team Lead
4 weeks ago
Your New Employer
Is an entrepreneurial healthcare business with 1,350 employees and headquarters based in Ryde and Milsons Point;
Is rapidly growing and are investing heavily in new technologies and IT transformation. The business is bought into IT and have signed off a strong pipeline of projects;
Has a dynamic and friendly culture that thrives on collaboration, inclusion and diversity;
Has values-driven leaders who care about fun, empathy, humility and the wellness and contribution of their team. They appreciate and value your contribution. They get out of the way and give you autonomy to do meaningful work and learn new skills and develop your expertise. You won't have the constraints of micromanagement or red tape;
Will ensure you have clear goals and direction and feel highly engaged in playing your role to execute a strong, well-defined and communicated business and IT strategy; and
Will ensure you are developed and mentored - your personal development plan will focus on helping you reach your full potential to grow and advance your career.
Your New Role
You will still remain hands-on across the EUC environment, handling escalations and providing root cause analysis. You'll also act as a mentor and technical guidance to more junior service desk staff.
**Key responsibilities**:
Support server and desktop environments, particularly O365, Azure and Intune;
Establish and maintain strong relationships with key stakeholders;
Implement and promote IT Support processes and documentation to improve customer satisfaction;
Oversee and evaluate team performance and respond to escalated support issues;
Assess support statistics and prepare detailed reports;
Prioritize IT-related problems as they come into Service Desk and escalate when necessary; and
Execute and Coordinate IT Support projects (i.e., roll out of new hardware and software).
Your Skills & Experience
**We'd love to hear from you if you have**:
Minimum 1-2 years of experience in a Team Leader or Service Desk Manager role, with proven leadership experience of small-medium sized teams;
Experience supporting medium to enterprise size environments of over 500 users;
Strong knowledge of Windows environments including Active Directory and Azure AD, Office 365 suite including admin, Exchange, SharePoint, Intune;
Strong technical documentation experience; and
A fun, friendly and easy-going personality and a mindset of growth and continuous improvement. Naturally, you'll be a team player with excellent verbal and written communication skills.
Next Steps
Please submit your resume in Word format only.
Matthew Downey.
SENIOR ASSOCIATE, TECHNOLOGY & BUSINESS CHANGE
Get in touch
Call me on 02 8825 6606
Visit me at the Greater Western Sydney offices
Connect with me on LinkedIn
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