Service Desk Team Lead

1 week ago


Sydney CBD, New South Wales, Australia u&u Recruitment Partners Full time
About Us

About the Opportunity

This is a 3-month contract role with the possibility to extend. You will be leading a team of 7 across Australia being hands on with your management style.

Responsibilities include

Managing a distributed team of Service desk engineers;
Prioritise service desk workloads to ensure service levels are achieved;
Identify service desk trends and report on them to key stakeholders;
Working closely with the various areas of the business to produce cost effective, innovative, and efficient solutions to business issues;
Providing support throughout the team and the organisation;
Recommending, co-ordinating and performing the replacement of IT related equipment; and

Demonstrate leadership to a highly distributed team of engineers across ANZ.

About You

We'd like to hear from you if you have the following:2+ years' experience in a Team Lead or Service Desk Manager position;
Strong customer service and communications skills;
Strong organisational skills with the ability to multi-task and show flexibility in an ever-changing role; and

Strong Microsoft Office background.

How To Apply

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