Customer Service/Admin Assistant

3 weeks ago


Moorabbin, Australia eXenet Full time

Melbourne Bayside & Southeastern Suburbs

ABOUT THE ROLE

We are seeking a mature, experienced Customer Service/Admin Assistant to work 0830-1700 Mon-Fri to assist in the daily running of a modern self-storage facility in Moorabbin with secure, monitored 24/7 customer access.

Reporting to the Facilities Manager, you will:-

  • Handle all telephone, email and walk-in enquiries
  • Liaise with customers and help them satisfy their self-storage needs
  • Sign up customers, enter information and take payments
  • Be the face of the business by delivering flawless customer service

ABOUT YOU:-

Prior experience in the self storage industry is not necessary.  Our ideal candidate will, however, have the following skills and personal characteristics:-

  • Strong admin and computer skills (Microsoft Office Suite)
  • Fast accurate typing speed
  • Excellent written and spoken English
  • Experience with Hubspot or other CRM software (or the ability to learn quickly)
  • A clear and confident telephone manner
  • Common sense/resourcefulness
  • Attention to detail
  • A genuine passion for high quality customer service and the confidence to deliver it
  • Good problem solving and conflict resolution skills
  • Team-orientated with strong sense of responsibility

BENEFITS:-

  • Generous salary and pleasant working conditions
  • Free onsite parking
  • Long-term secure role with a successful, growing business
  • Full training and the support of a small, friendly, inclusive team
  • Excellent opportunity for a Southeast/Bayside resident to work close to home

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