Assistant Chief Concierge

Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel luxury. 

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassadors to help craft a unique experience where luxury reaches new heights. Apply now and be part of the “Rebirth of a Sydney Icon” with us

Job Description

As our Chief Concierge's 2IC, you will be assisting in managing our Concierge team across Hotel operations. You will be: 

• Assisting in efficiently managing the Concierge team ensuring the highest standards of luxury service are consistently delivered.
• Leading by example in assisting guests with queries and providing recommendations. You will be knowledgeable on What's On in Sydney and be able to provide assistance with dining experiences, tickets to a show, attraction to see or transportation.  
• Fostering a consistent and guest-centric culture within the team to be able to deliver a guest experience like no other in line with our luxury brand standards.
• Motivating and mentoring the team supporting their career growth. 
• Learning from our experienced Chief Concierge and Hotel leadership team. 

Qualifications

To be successful in this newly created role, you will have: 

• A passion for hospitality and delivering exceptional guest experiences
• Experience in a luxury hotel environment or luxury service role 
• The demonstrated ability to provide exceptional service exceeding expectations
• Strong organisational skills and ability to effectively manage priorities
• Demonstrated versatility in responding to guest requests and situations
• Proven team management experience
• The desire to continue your own learning & growth as we work together to achieve goals

Additional Information

In addition to joining a fun, collaborative and fast-paced environment, we offer industry leading rewards such as;

• Collaborative and supportive environment. 
• Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including 10 weeks parental leave.
• Complimentary dry cleaning & discounted city parking.
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 
• Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow

Please note, you will require full working rights in Australia to be eligible for this position.