Concierge

Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel luxury. 

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassadors to help craft a unique experience where luxury reaches new heights. Apply now and be part of the “Rebirth of a Sydney Icon” with us

Job Description

Enjoy a varied fast-paced role, where no two days will be the same as you: 

• Assist guests with queries and provide recommendations. You will be knowledgeable on What's On in Sydney and be able to provide assistance with dining experiences, tickets to a show, attraction to see or transportation. 
• Connect with people from around the world everyday creating outstanding guest experiences for them. 
• Oversee daily operations and delegate appropriate tasks on shift. 
• Supervise the team of Porters and Welcomers on shift, driving their performance. 
• Foster a consistent and guest-centric culture within the team to be able to deliver a guest experience like no other in line with our luxury brand standards.

Qualifications

Does like sound like you? 

• Service industry experience and ability to excel in a luxury brand 
• Ideal role for a Bell Captain or Porter Team Leader ready to step into a leadership role
• Excellent problem solving skills with the ability to make timely decisions
• Ability to motivate and encourage others to work as a team to achieve business objectives
• Experience with the OPERA Property Management System (PMS) would be advantageous but not essential
• Bilingual/Multilingual highly regarded
• Desire to grow, learn new skills and contribute to a rewarding team environment

Additional Information

In addition to joining a fun, collaborative and fast-paced environment, we offer industry leading rewards such as;

• Collaborative and supportive environment. 
• Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including 10 weeks parental leave.
• Complimentary dry cleaning & discounted city parking.
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 
• Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow