Senior Manager, Consumer and CCS Divisional Compliance

2 weeks ago

Sydney, Australia Westpac Group Full time
  • 18 Month Contract Role – (Maternity Cover)
  • Sydney based – flexible working options 
  • Excellent opportunity to join Westpac’s Consumer Division and Customer & Corporate Services (CCS)

How will I help?

At Westpac Group, the Consumer and Customer & Corporate Services Compliance team is responsible for ensuring that the bank complies with relevant laws, regulations, and internal policies that govern its operations, particularly in relation to consumer and corporate services. 

Westpac Group has an exciting opportunity for a Senior Manager to join their team in an 18-month contract position. The role involves providing compliance support to the Divisional Chief Compliance Officer (CCO) and the Heads of Compliance for the Consumer and CCS Divisions by addressing compliance matters and fostering a Best Practice approach to Compliance Management. 

You will help by offering second-line compliance advice, oversight, and challenges at the divisional level, executing oversight activities to align with compliance policies and frameworks, and advising on divisional risk profiles and regulatory change management practices. The position also entails delivering key insights from compliance reporting, coordinating divisional working groups to promote knowledge sharing, and collaborating closely with second-line colleagues in the Divisional Chief Risk Officer (CRO) teams to optimise the operating practices of the Divisional CCO team. 

Responsibilities:

  • Drive an efficient quality outcome for customers and stakeholders.
  • Promote a high-performance culture.
  • Provide proactive, reliable, and relevant compliance advice, training, and monitoring solutions to address business needs.
  • Align to The Westpac Group Strategy, Risk Appetite, and business environment.
  • Effectively communicate and engage with management and staff.
  • Share learnings and best practice across Compliance to ensure optimum outcomes and enhance Self Development and foster a culture of constructive collaboration and continuous improvement.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

To be successful in this role, you will ideally hold a Bachelor's degree and possess extensive experience in compliance risk management within large corporations or regulatory bodies, particularly in the retail banking sector. You will have a strong understanding of retail banking products and the financial services industry, along with knowledge of the relevant legal and regulatory environments. In addition, you will have a proven track record of managing key stakeholder relationships and can adapt to rapid digitisation and technological changes. Furthermore, you can navigate complexity and ambiguity within a large organisation to achieve optimal outcomes while demonstrating highly effective written communication skills.

Key skills:

  • Exceptional professional acumen and robust problem-solving abilities.
  • Effective prioritisation skills, capable of assessing risks and significance, and responding appropriately.
  • Deep knowledge and adherence to business ethics.
  • Highly enthusiastic, energetic, and committed.
  • Transparent and communicative – able to express concerns and ideas clearly and escalate issues when necessary.
  • Strong dedication to customer satisfaction.
  • Adaptable, resilient and take an initiative-driven approach.

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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