Head of Risk, Customer Solutions

6 months ago

Sydney, Australia Westpac Full time

Head of Risk, Customer Solutions 46700
- Permanent
- Sydney

Reporting to the Head of Risk Customer & Corporate Services (CCS) and Divisional Risk, you will act as primary point of contact and risk partner to the General Manager Customer Solutions to provide end to end risk advice, oversight and challenge to their areas of responsibility.

The role ensures that the Risk Management Framework and key supporting policies are effectively embedded and monitored including risk profiles, emerging risks, risk culture and maturity assessments, scenario analysis, control design & assessment and issue & incident management.

You will provide 2nd line independent cross risk class advice and oversight of business strategy, risk appetite material risks, controls, incidents, issues, and change initiatives including rectification and remediation of material incidents.

And support inquiries and investigations by regulators in conjunction with Legal, Compliance, and Regulatory Affairs.

Key Accountabilities:

- Member of the CCS & Divisional Risk Leadership Team.
- 2nd line member of the Customer Solutions extended leadership team.
- Accountable for 2nd line Risk reporting and attends the relevant Risk Forums, Steer Cos and other key governance forums.
- Advice, oversight and challenge of Customer Solutions controls, incidents and issues as they relate to the relevant value chains.
- Works with risk class owners including Compliance and Financial Crime to provide coordinated risk advice, oversight and challenge.
- Escalation of material matters to the CRO Consumer & CCS and Head of Risk CCS & Divisional NFR team.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this position you will require considerable experience and advanced knowledge of operational risk and frameworks. You’ll have advanced leadership experience and will have had experience in undertaking 2nd Line of Defence advice, oversight and challenge.
You’ll be used to partnering with senior stakeholders and have an understanding of the customer solutions and collections businesses.

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the APPLY or APPLY NOW button.

**Do you need reasonable adjustments during the recruitment process?

  • Head of Technology Risk

    2 months ago

    Sydney, Australia Risk Leadership Team Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...

  • Third Party Risk Specialist Technology

    2 weeks ago

    Sydney, Australia Risk Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Customer Success Manager

    6 months ago

    Sydney, Australia G2 Risk Solutions Full time

    **Company Description** G2 Risk Solutions (G2RS) is the unrivaled pioneer and leader in merchant risk onboarding and monitoring solutions for the payments industry since 2004. We combine modern technology with 20 years of unique merchant data and tenured risk expertise to help merchant payments providers grow their businesses while avoiding costly fines and...

  • Risk Engagement Manager

    6 months ago

    Sydney, Australia Risk Leadership Network Full time

    Would you like to be part of an innovative, fast-growing business that drives leading risk practice among CROs and heads of risk management at some of the largest companies in the world? We are looking for a Risk Engagement Manager to join our growing global membership network. Risk Leadership Network supports organisations throughout APAC, UK/Europe and...

  • Digital Identity Product Lead

    4 weeks ago

    Sydney, New South Wales, Australia LexisNexis Risk Solutions Full time

    About UsLexisNexis Risk Solutions is a leading provider of data and analytics solutions for businesses worldwide. Our Business Services vertical offers a range of solutions designed to help organizations drive revenue growth, improve operational efficiency, and enhance customer experience.Our solutions cater to various industries, including Anti-Money...

  • Head of Cx Delivery

    7 months ago

    Sydney, Australia Nucleus Global Solutions Full time

    Head of CX Delivery - Cloud Communication Leader This impressive CX technology and services market leader delivers elegant, customised CX software platforms to a range of enterprise customers across the region and with an ever-increasing customer and project portfolio this has heralded the requirement for Head of CX Delivery to lead and manage the delivery...

  • Head of Risk Private Bank

    7 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Head of Risk Private Bank Chief Operating Office (COO) is responsible for the world leading operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service. Within Chief...

  • Head of Customer Services

    6 months ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 524317 **Work type**: full time **Location**: Sydney, NSW **Categories**: Information Technology - Employment Type: Full time, continuing role within UNSW IT - Excellent salary package available including generous superannuation - Location: UNSW Kensington Campus (Hybrid Working Opportunities) **About UNSW**: UNSW isn’t like other places...

  • Head of Risk

    6 months ago

    Sydney, Australia Mitalent Full time

    **The Company** My client owns and operates one of Australia's largest niche Retail operations and is recognised as a world leader within their industry. They provide an environment that supports competitive trade and effective services across their Retail arm. Their aim is to achieve operational excellence via innovation and business development together...

  • Strategic Risk Manager for Customer Experience

    3 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    We are seeking a highly skilled and experienced Senior Manager Systemic Customer Issues to join our Group Customer Relations team at the Commonwealth Bank of Australia.About UsThe Commonwealth Bank Group is a leading financial institution with a strong commitment to customer satisfaction. Our Group Customer Relations team oversees complaint handling and...

  • Head of IT Risk

    1 month ago

    Sydney, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Head of IT Risk - Location: Sydney - Type: Permanent, full time The opportunity We’re seeking a Head of IT Risk to lead and manage our Line 1 technology risk functions across QBE AUSPAC division and into QBE Global Technology Risk. Reporting to General Manager, Technology Strategy and...

  • Head of Credit Risk

    4 months ago

    Sydney, Australia APRA Full time

    Head of Credit Risk **The role** As APRA's Head of Credit Risk, Financial Risk you will lead a team of credit risk specialists ensuring Australians' financial interests are protected and that the financial system is stable, competitive and efficient. With unparalleled access to credit information and the most senior credit professionals in banks and other...

  • Head of Group IT and Business Solutions

    6 months ago

    Sydney, Australia MAAS Group Full time

    Directly reporting to the Chief Operating Officer (COO), the Head of Group IT and Business Solutions will be responsible for overseeing the Company's IT operations and spearheading the development and implementation of technology driven business solutions. The Head of Group IT and Business Solutions will analyse current systems and assets, recommend and...

  • Advisor Safety and Risk Management

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor Safety and Risk Management** **Clerk Grade**:7/8 Ongoing and talent pool to be created for future temporary and ongoing roles **Location**:4PSQ Parramatta or Gosford or Sydney Mckell location (travel required between these locations) **Salary Range**:$106,025 - $117,363 + super **People Services, People & Culture, Department of Customer...

  • Head of Healthcare Solutions

    8 months ago

    Sydney, Australia Novartis Full time

    At Novartis we are reimagining medicine to address some of society’s most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. Fundamental elements of this transformation include a willingness to make customer obsession a reality in everything we do, including...

  • Head of Privacy and Compliance Risk Enablement

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About UsThe Commonwealth Bank of Australia is a leading financial institution dedicated to delivering exceptional customer service through world-class process excellence and technology innovation.Job DescriptionWe are seeking a highly skilled Head of Privacy and Compliance Risk Enablement to join our Technology CCO team. As a key member of our organization,...

  • Deputy Head

    2 months ago

    Sydney, Australia Reserve Bank of Australia Full time

    Are you ready to lead a dynamic team that will play a pivotal role in transforming risk management at the Reserve Bank of Australia? We are seeking a visionary Deputy Head - Strategy & Operations, Risk & Compliance, to join us in a strategic Line 2 role, overseeing the uplift and adoption of our risk management framework in business areas across the Reserve...

  • Head of Risk

    6 months ago

    North Sydney, Australia Pacific National Full time

    **Head of Risk & Resilience** - ** Establish and maintain the enterprise risk framework**: - ** Develop and maintain a resilience framework that is responsive to change**: - ** Key leadership role**: - ** Located in our North Sydney or Brisbane corporate office** **About us** Pacific National (PN) is the largest private provider of diversified rail...

  • Head of Risk

    6 months ago

    North Sydney, Australia Zurich Insurance Full time

    **A new adventure awaits** At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our...

  • Head of Cyber Risk

    2 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Head of Cyber Risk - Permanent - Sydney - Role sits in Risk Division / 2nd Line of Defence Function **How will I help?** As the Head of Cyber Risk, reporting to the Chief Risk Officer for Technology, you will join the Risk Division in a 2nd Line of Defence function and set, own, advise and report on the Group-wide approach to managing Cyber Risk. You will...