Customer Service Officer

2 months ago

Melton, Australia Youth Projects Ltd Full time

Not all heroes wear capes … but plenty of them are here at Youth Projects

A bit about us

We are an independent, registered charity providing front line support to young people and people experiencing homelessness to open pathways out of poverty and homelessness - breaking the cycle of disadvantage. Our focus is on respect, client-centred care, and harm prevention so people can lead longer lives, have improved health, meaningful employment, and a greater sense of belonging, safety, and security through our holistic model of care.

This is (some) of what we got up to:

  • Over 8,000 people accessed our services
  • Welcomed 16,431 visits to The Living Room
  • 80% of the young people we supported landed sustainable employment or education outcomes
  • More than 150,000 coffees were sold through our social enterprise cafes with $73K profit re-directed into homelessness and youth services
  • Experienced 130,000+ contacts through our harm minimisation program
  • Awarded ‘Great Place to Work’ 2022 and 2023
  • Providing a safe and inclusive workplace as 88% of our 2024 workforce identifying to have lived or living experience

Want to challenge yourself and see what real change looks like? Come join the Youth Projects Team.

A bit about the role

This dynamic role at our Melton Youth Hub combines a variety of responsibilities to ensure smooth daily operations, exceptional client experiences, and vibrant community engagement. You’ll warmly greet visitors and clients, direct incoming calls, and assist with mail distribution while managing stationery and supplies to keep the hub running smoothly. As a Customer Service Officer, you’ll also support team leaders with admin tasks like printing and laminating, and help visitors sign in efficiently.

In addition to curating awesome playlists for our drop-in centre, you’ll play a key role in client engagement by assisting with events, workshops, and activities that foster connection and growth. Whether helping to set up for an event, coordinating logistics, or supporting clients in participating, you'll be a part of creating a welcoming atmosphere. You’ll contribute in team meetings, take minutes to support the Site Lead, and master the coffee machine to keep the team and visitors energised

Now ... let’s talk about you

You have been hunting for the opportunity to start your career in an organisation that will embower and develop you.

You love helping and you’re a born customer service representative. You love learning new things and the idea of jumping in and learning as you go.

You’re easy to partner with, which means you work with both internal and external stakeholders and can have a laugh along the way.

You know not every day will not be the same, you could switch from managing calls coming through our reception desk to providing administrative support for the Site Lead, multitasking is your jam.

Changing lives is your passion but you still embrace rolling up your sleeves and mucking in to get the job done.

Why should you work with us?

We’re all about keeping things professional while still having a blast at work Our team brings high energy to everything we do, but we also know when take it easy. Flexibility is key here—whether you’re tackling the next big project or taking time for yourself, we’ve got your work/life balance covered. And let’s not forget, every day you’re here, you’re making a real impact to real people. But that’s just the start.

Check out these awesome perks waiting for you:

  • Free, locally roasted coffee at the office ☕
  • A portion of your income as tax-free through generous salary packaging benefits
  • PLUS additional tax-free salary packaging on meals & entertainment expenses
  • Flexible work environment & flexibility to take extra unpaid leave for travel while working
  • 17.5% Annual Leave Loading 
  • Uncapped Employee Assistance Program 
  • Additional paid leave for caregiving, wellbeing, family violence, study PLUS an extra five personal leave days

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

 Send through your resume + a cover letter by clicking "Apply for the Job." 

Recruitment for this position will be undertaken as applications are received, and only successful applicants will be notified. Please note that it is a requirement of all Youth Projects positions that the successful applicant holds a valid Working Children’s Check or Police Check. 

Our commitment to diversity: At Youth Projects, we value diversity and believe that people from a range of backgrounds bring a variety of ideas, perspectives, and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome, and value unique contributions and encourage applications from candidates with disabilities, culturally and linguistically diverse backgrounds, and Indigenous candidates. 

Safety screening: Youth Projects is committed to being a child-safe organisation, providing an environment where children who come into contact with the organisation feel safe. Youth Projects has zero tolerance

We are an independent, registered charity which provides front line support to young people and individuals experiencing disadvantage, unemployment, homelessness, alcohol and other drug issues. We also help those looking to re-engage with learning and employment. We recognise the complex and varying needs of the people we work with and go above and beyond, 365 days a year, to provide pathways out of poverty. We are not only changing lives, but saving lives. Comprised of a highly skilled multi-disciplinary team, we have the ability to provide a complete wrap around, judgement free service with a strong focus on respect, client-centred care and harm prevention. The impact we seek enables each person to lead longer lives, have improved health, meaningful employment and a greater sense of belonging, safety and security through a holistic model of care.

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