End User Services Support Officer

3 weeks ago

Melton, Australia Melton City Council Full time

**Full Time Fixed Term Position - 2 Year Contract**

**Band 7 - Salary Range $106,626 to $119,182 per annum + 11.5% Super + ADO**

**Salary offered will depend on level of skills and experience.**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

The Information Technology department contributes to this vision by transforming Melton City Council service delivery to achieve operational excellence, build community trust and enhance citizen experience when engaging with council services.

As the End User Services Support Officer, you will provide second-level desktop, printing, and mobility support, focusing on diagnosing and resolving issues related to the corporate standard operating environments (SOE). This role serves as a direct escalation point for complex SOE incidents and manages the fulfilment of new hardware and software requests. You will ensure high-impact, high-visibility IT services are delivered effectively within specified timeframes and budgets, maintaining stability, and supporting successful IT service rollouts.

**Key Responsibilities**
- Steer IT assets through their life cycle to ensure that their use delivers value at optimal cost, remains operational, and accounted for.
- Demonstrate expert knowledge and extensive industry experience in preparing the delivery of IT services, ensuring effective management of service support and quality as measured by IT’s clients and customers.
- Demonstrated ability to promote a culture of accountability, teamwork, customer focus and innovation.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Tertiary Qualification in Information Technology with 5+ years of End User Support experience to the capabilities of this role
- Certification in Information Technology Infrastructure Library (ITIL).
- Demonstrated ability to diagnose and resolve complex issues across a range of agreed IT products and services.
- Demonstrated ability to think laterally and show creativity and initiative in the evaluation, analysis and resolution of problems and improving the delivery of service.
- Experience with identifying the root cause of incidents or IT service delivery problems and developing plans to remediate these issues.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year
- 5 weeks annual leave
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact **Umair Saleem**, IT Workplace Services Lead on **9747 5450.**

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

**To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.**

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

**Melton City Council is com

  • Service Desk Analyst

    4 weeks ago

    Melton, Australia Talent International Full time

    **Job Details**: **Location** Melton **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100280_1680071089 **Contact** Donal McCann **Posted** about 1 hour ago - Melton Location - Hybrid working Arrangement - Level 1 and 2 Support - Windows Environment This Local Councul is seeking for a Service Desk Analyst who will be responsible for...

  • Support Worker

    4 weeks ago

    Melton, Australia Achieve milestonesplus support services Full time

    **About the role** We are currently looking for a casual/part-time male Support Worker to work with an adult male participant in Melton area 20hrs per week ( 5 hrs a day) days and times can be negotiated with participant and also dependant on participant’s appointments - The role will require resilience, patience, compassion, and flexibility, to enable a...

  • Experienced End of Lease Cleaning Sub-contractors

    3 weeks ago

    Melton, Australia LE Hospitality Full time

    LE Hospitality provides complete programmed maintenance services to the strata industry. With specialist divisions in Strata Cleaning, End of Lease Cleaning, Office Cleaning, Gardening, Lawn Mowing and Carpet Steam Cleaning across Melbourne. To be successful for this role you must have previous End of Lease Cleaning Experience. Excellent time management...

  • Service Desk Officer

    3 weeks ago

    Melton, Australia Melton City Council Full time

    **Full Time Permanent Position** **Band 4 - Salary Range $70,018 to $74,233** **per annum + 11.5% Super + ADO** **Salary offered will depend on level of skills and experience.** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia....

  • Complex Disability Support Worker

    2 weeks ago

    Melton, Australia Sweet Care Disability Support Services Full time

    **MUST HAVE EXPERIENCE WORKING WITH COMPLEX CLIENTS**: - **MUST BE ABLE TO WORK 30+ HOURS PER WEEK Rotating roster.** **MUST HAVE -** Cert iv in Disability-NDIS Worker modules-Working with Children check-NDIS Screening - police check Able to work with complex clients. Sweet Care Disability Support Services have exciting opportunities for compassionate...

  • Disability Support Worker

    3 weeks ago

    Melton, Australia Help at Hand Support Services Full time

    Help at Hand Support Services, is looking for experienced Disability Support Workers who would like to join us and help make a difference to the lives of people with a disability. You will be providing a person-centred approach and your daily routine will depend on the person you are supporting. Every day could be different for you; one day you might be...

  • Disability Support Worker

    3 weeks ago

    Melton, Australia Help at Hand Support Services Full time

    Help at Hand Support Services, is looking for experienced Disability Support Workers who would like to join us and help make a difference to the lives of people with a disability. You will be providing a person-centred approach and your daily routine will depend on the person you are supporting. Every day could be different for you; one day you might be...

  • Facility Service

    3 weeks ago

    Melton, Australia Melton City Council Full time

    **Full Time Permanent Position** **Band 4 - Salary Range $72,119 to $76,460 per annum + 11.5% Super + ADO** **Salary offered will depend on level of skills and experience.** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our...

  • Customer Service Officer

    2 weeks ago

    Melton, Australia genU Karingal St Laurence Limited Full time

    **Do you want to improve your skills or kickstart your career within Employment Services or Administration?** Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for a** Customer Service Officer **to join our **Melton **office! At MatchWorks, we believe everyone...

  • Office Administrator/bookkeeper

    2 weeks ago

    Melton, Australia Western General Bodyworks Group Full time

    **Key responsibilities include, but not limited to**: - Present a welcoming and helpful face to our business, both FOH and on the phone - Maintaining the visual presentation of the reception and customer area - Respond to incoming calls, directing them to the appropriate internal contacts - Manage both incoming and outgoing mail - Maintain stationery and...

  • Administration Support Officer

    3 weeks ago

    Melton, Australia The Royal Melbourne Hospital Full time

    -Location: Western Region | Melton Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial Reference: 69800 **Administrative Support Officer** **Melton Community Health Service** - Full Time position (with part-time option) - Based in Melton - Opportunity to develop skills working...

  • Male Support Worker Wanted in Melton Vic

    4 weeks ago

    Melton, Australia RAD Community Support Services Full time

    Looking for a **MALE **support worker to pick up two young boy from school and drop them home. At home you could mentoring and supervising them to get ready for bed and help develop those skills. Sometimes the SW can be taking the two for a walk at the shops. Monday 7am to 930am Tuesday7am to 930am then 4-7pm. Wed 7am to 970am Thur 4pm to 7pm Sat 11am...

  • Customer Service Officer

    2 weeks ago

    Melton, Australia genU Karingal St Laurence Limited Full time

    **Do you want to improve your skills or kickstart your career within Employment Services or Administration?** Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for** Casual Customer Service Officers **for our **Melton **site. At MatchWorks, we believe everyone...

  • Personal Care Attendant

    3 weeks ago

    Melton, Australia Simply Helping Central Highlands and Djerriwarrh Full time

    **CASUAL DISABILITY AND AGED CARE SUPPORT WORKERS WANTED** Simply Helping Central Highlands and Djerriwarrh is a Registered NDIS Provider and aims to provide skilled and trusted in-home care and support services to add value, meaning and dignity to the lives of our vulnerable community, including NDIS, Aged Care, TAC and Work cover Service...

  • Support Worker

    3 weeks ago

    Melton, Australia BrightCare Home and Support Full time

    **Main Duties and Responsibilities**: Assist older people living independently in the community with activities relating to personal wellbeing, household management, and lifestyle,including: - personal hygiene, grooming and presentation - general household, cleaning and environmental maintenance tasks - activities of interest in the home and local...

  • Program and Activities Support Officer

    3 weeks ago

    Melton, Australia Melton City Council Full time

    **Casual position** **Band 4 - Salary Range $44.29 - $46.95 per hour + 11% Super** **Salary offered will depend on level of skills and experience** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to...

  • Customer Service Officer

    3 weeks ago

    Melton, Australia Charterhouse Full time

    **An amazing 3-month Customer Service opportunity to join a growing council in the western suburbs with a professional, positive, and enthusiastic team.** - **Must have customer service/ call centre experience**: - **Western suburbs - Melton | Be proactive and passionate about working towards a progressive change in the lives of community members**: -...

  • Customer Service Officer

    3 weeks ago

    Melton, Australia TECSIDE Full time

    Our client, who supplies products to the electircal industries, is currently looking for an experienced **Customer Service Officer** to join our clients team based in Melton, VIC. The position will be required to deliver exceptional Customer Service to existing and new customers and liaise with all necessary internal departments to ensure total customer...

  • Paralegal Support Worker

    3 weeks ago

    Melton, Australia Djirra Full time

    About the role - Ongoing, full time position - Generous SCHCADS Award salary on offer - SCHCADS Level 4, Pay Point 1 $82,045.60 - Join a passionate, dedicated and committed team at Djirra that are making a difference - Work from our new Centre located on a beautiful property in Melton About the Role The Aboriginal Family Violence Legal Service (AFVLS) is a...

  • Preschool Field Officer Service Lead

    4 weeks ago

    Melton, Australia Melton City Council Full time

    **Full Time Permanent Position** **PSFO Level 2 + 2.5%** - **$130,201 **per annum + 11.5% Super + ADO** **The Opportunity** Melton City Council is seeking a Preschool Field Officer Service Lead to manage the governance and operations, including caseload, of the Preschool Field Officer (PSFO) service to state-funded kindergartens in line with the...