Service Desk Officer

6 months ago

Melton, Australia Melton City Council Full time

**Full Time Permanent Position**

**Band 4 - Salary Range $72,119 to $76,460 per annum + 11.5% Super + ADO**

**Salary offered will depend on level of skills and experience.**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

With unprecedented growth in the region, Melton has committed significant investment in the construction of new community assets along with best practice maintenance, management, and environmental practices of its existing portfolio of assets. Many of these are utilised to deliver Councils’ services to the Community as well as those from third party and other providers.

This role provides an opportunity to work as part of the Facilities Maintenance team on the Frontline Service Desk. You will process invoices, track trends and consumption data for Electricity, Gas and Water usage at Council’s Buildings, Open Space and street lighting assets.

In addition to assisting with administrative and business support to the team, the role will further enable the development of the incumbent’s customer management, data management, facility maintenance and incident triage skills. The position reports to the Program Leader Frontline Services working as part of the Engineering and Asset Services under the City Delivery directorate.

**Key Responsibilities**
- Carry out goods receipting tasks and purchase requisitioning for Utility Retailer invoices for Buildings, Parks and Street Lighting. Record expenditure and consumption data by site and type using data management procedures and approved processes. Review trends and escalate discrepancies to the Program Leader.
- Receive completion notices, request for further information or other documentation from Contractors and Suppliers. Enter data into maintenance management systems and escalate follow up actions as required.
- Assist the Service Desk Maintenance Specialist with receipt and provision of desktop triage for routine and simple fault reports, assign work orders and purchase requisitions as directed to the In-House Services team or Specialist Trade Contractors and Suppliers.
- Assist the Access Systems and Compliance Officer with the processing of new access requests and the issuing of keys and access cards to approved recipients.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Diploma or degree in an associated discipline; or lesser formal qualifications with extensive experience in a relative field.
- Experience working in a multi-disciplined team to achieve set objectives, specifically in the fields of facility management, maintenance and regulatory compliance.
Services.
- Current valid Victorian Driver’s Licence.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year
- 5 weeks annual leave
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact **Peter Burns**, Acting Program Leader Front Line Services on **9747 5977**.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage y

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