Customer Service Officer

1 month ago

Melton, Australia Melton City Council Full time

**Part Time Permanent Position - 30.4 hours per week**

**Monday to Thursday 8.39am to 5.00pm**

**Band 4 - Salary Range $72,119 to $76,460 per annum pro rata + 11.5% Super**

**Salary offered will depend on level of skills and experience.**

**The Opportunity**

Melton City Council is seeking a highly motivated person to support the Customer Service Unit, delivering a range of face to face enquiries and a high volume of inbound calls.

Reporting to the Customer Service Team Leader Libraries this position will provide timely and accurate information on Council’s services to the public, Community Groups, internal and external service providers. You will be representing Council in providing a professional service to customers and an interface with internal Council operations to attain a “one-stop-shop” approach.

**Key Responsibilities**
- Respond to customer enquiries made in person, by telephone and in writing.
- Collect and accurately process payments made to Council and balance floats accordingly.
- Accurately record customer requests in Council’s corporate system.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Post-secondary qualification with on-the-job training or lesser qualification with experience in high-level customer service to the general public.
- Experience in maintaining administrative systems and word processing duties are essential.
- Be able to work successfully in a team aiming to provide high quality, accurate and timely information.
- Current valid Victorian Driver’s Licence.

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 5 weeks annual leave*
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave*
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms
- These benefits are pro rata.

**How To Apply**

If you require further information about the position, please contact **Garry Holmes**, Customer Service Team Leader Libraries on **9747 5397**.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

**To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.**

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

**Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.**

Applications close **11:59pm** Monday **28 October 2024

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