Senior Program Manager, Customer Programs

2 months ago

Sydney, Australia Amazon Full time

DESCRIPTION

We are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Customer Programs team at Amazon Retail Australia.

You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional projects, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.

You will be responsible for delivering strategic profitability initiatives and driving customer basket building through growing Units Per Purchase (UPP) on Amazon Australia. You will enhance the shopping experience to make consolidated purchasing easier for customers. You will also help drive growth and operational excellence in the Consumables category, through ensuring optimal customer delivery experience. In this role, you will be responsible for leading the continued development, expansion and optimisation of these initiatives. You will leverage customer, financial and operational insights to develop ideas, identify defects and run experiments. As the leader of these efforts, you will directly partner with teams across Operations, Supply Chain, Amazon Flex, Tech, Legal and Finance to implement experiments and solutions, and measure impact.

-------------------------------------
Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.

Key job responsibilities
To excel in this role, you will:

• Analyse data and dive deep into business metrics to develop actionable solutions to accelerate profitable growth.
• Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.
• Identify defects across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.
• Help launch new products, features and incentives to improve customer basket building, profitability and grow Units Per Purchase (UPP).
• Build relationships with and influence teams across Operations, Supply Chain, Tech, Legal, Vendor Management and Finance.
• Bring robust program management skills, holding your program stakeholders accountable to the highest of standards.
• Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 6+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition

PREFERRED QUALIFICATIONS

- Experience working across functional teams and senior stakeholders
- Experience owning feature delivery and tradeoffs of a product
- - Successful history of delivering innovative products that customers love.
- - Knowledge of SQL and VBA at an advanced level.
- - Strong analytical and quantitative skills; strong bias towards data-based decision making and comfort with financial and operational analysis.
- - Experience building and analysing cost/benefit scenarios and business cases and communicating results throughout the organisation.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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