Program Manager
2 weeks ago
**Program**
**Manager - Program Delivery**
**Are you a superstar**
**Program**
***
**M**
**anager**
***
**looking for a**
**dynamic, challenging and rewarding**
**role**
**in a supportive environment where you can be yourself and thrive?**
**This is an exciting opportunity to join a newly formed team making an impact for the people of NSW**
**. We are a team that is focused on creating a culture of genuine job satisfaction, whilst**
**delivering**
**fast-paced and**
**innovative projects**
**that**
**put our customers at the centre of everything we do.**
**If this is what**
**you’ve**
**been looking for then**
**don’t**
**delay,**
**submit**
**our**
**Program Delivery**
**t**
**eams.**
**Multiple roles available**
**.**
- Location: Flexible work locations across NSW- Hybrid arrangements offered
- Ongoing opportunity available
- Base Salary is between $134,411 - $155,445 per annum + super and leave loading
- Genuinely flexible working arrangements - e.g. compressed hours, home and/or office working locations
- Contributing directly to delivering on our vision to become Australia’s most customer-centric and trusted Regulators
- Help to transform the way our regulators engage with customers at all levels
- Be involved from the beginning with a new program delivery team and make a real impact
- Excellent career development and learning development opportunities
**Join the Program Delivery Team in the Better Regulation Division**
The Better Regulation Division (BRD) has started our journey to becoming the most trusted and customer-centric regulators in Australia.
To make this a reality, we have created a new Customer Experience & Program Delivery (CXPD) stream to drive the transformation and change needed to bring the customer to the centre of regulation in NSW.
Our new Program Delivery team centralises the evaluation, design and delivery of projects across the division with countless exciting and innovative programs of work to improve customer experiences when engaging with NSW regulators.
In CXPD we understand that our people make us who we are. We celebrate individuality, are proud of our diverse and inclusive workplace and strive to always create environments in which our teams feel valued and can bring their true selves to work.
We are always looking for culture ‘add’, not culture ‘fit’, and are building flexible project teams with great sets of complementary skills to help deliver our important work effectively.
**To be successful in this role you will be able to**
**demonstrate**
**the following key skills**:
- Ability to nurture and guide others to embrace change and to lead change.
- Ability to run multiple projects with competing priorities and changing demands.
- Experience working with complex and diverse stakeholder groups.
- Experience in developing clear assessment measures and metrics to monitor and evaluate change processes and their effectiveness.
- Track record of effectively managing internal strategic communications programs
- Advanced communication skills (written, verbal)
**Key responsibilities**
- Develop, manage, and coordinate transitional arrangements and implementation of Program releases on a reiterative basis.
- Develop strong engagement systems across the Program to facilitate business working knowledge, service delivery and timely communications
- Develop and implement change and business readiness delivery strategies across the Program for BRD.
- Lead a team to prepare roadmaps, communications, training delivery to diverse business stakeholders.
- Engage with stakeholders by building trust, influencing decisions and ensuring expectations are met.
- Educate and support all stakeholders to understand and adopt change through workshops, communication plans and risk management
**Key challenges**
- Consulting and negotiating with diverse stakeholders, with varying expectations, viewpoints, interests, priorities and sensitivity of projects
- Balancing competing demands to ensure objectives are achieved to the required standards, on time and within budget
- Working closely with our PMO to ensure on-going compliance with governance and reporting processes and practices
**Closing date**:
**Wednes**
**day**
**21st**
***
**June**
**[at 9.59am]**
**What we need from you**
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities
Salary Grade 11/12, with the base salary for this role starting at $134411 base plus superannuation
**Closing Date: Wednesday 21st June [at 9.59am]**
**Working at Department of Customer Service**
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