Customer Success Program Manager

6 months ago

Sydney, Australia Perx Health Full time

Perx Health is a Digital Care company building the world’s highest engagement programs for daily condition management. We empower people through world-class engagement that leaves no one behind, bridging the intention-action gap with behavioural science and ultimately strengthening the habits for better health. Whether in clinical research or large, real-world programs, Perx is proven to improve health and business outcomes.

We are looking for an Australian-based Customer Program Manager to proactively support Perx’s enterprise customers. You will be the main point of contact and will manage the relationship from onboarding, launch and onwards to mutual success. We aim to partner with our customers for the long-term, and you will be at the forefront of ensuring they have an excellent experience with both our product and our company.

**Your day-to-day will involve**:

- Oversee a portfolio of half a dozen enterprise customers, managing their success throughout the entire customer lifecycle
- Gain a detailed understanding of the customer's needs, starting from the sales handoff. Deliver an onboarding experience and product training tailored to their workflow
- Proactively build a strong relationship with customers, promoting the full value of Perx and driving end-user adoption
- Utilising the expertise of Perx’s marketing and program evaluation experts to collaboratively demonstrate results back to our customers and communicate program impact and ROI
- Use your understanding of their business to establish clear goals and milestones. Monitor for churn risk and drive expansion
- Manage contract renewals - driving expansion where possible, ensuring on-time payments, and setting goals for the upcoming year
- Collect customer feedback and communicate it back to our product team

**_Within 1 month, you will:_**
- Understand our customers, their industries and their staff
- Be able to run customer meetings with a little support from our Head of Programs
- Meet the entire company and learn the nuts and bolts of our business, and where we’re going

**_Within 3 months, you will:_**
- Run meetings and customer accounts completely independently
- Collect feedback from our key customers and frontline staff to improve our product or our services
- Co-ordinate other functions to deliver for your accounts

**_ Within 6 months, you will:_**
- Identifying opportunities to expand our relationship with customers
- Find ways to improve our customer program management playbook

**About you**
- You like to take responsibility
- You are excited by the opportunity to work alongside senior staff at our customers, and you can interact confidently with senior executives and C-suite for presentations and other communications
- You have several years of experience in a previous role that required project management and collaborative implementation with cross-functional teams.
- You have a track record in managing a wide range of customer stakeholders post-sale
- You have demonstrated success in problem-solving and outside-the-box thinking
- You have knowledge of/experience in the digital health industry (desirable but not required) or have evidence that you can quickly get up to speed on different industries

**Perks of working for Perx**
- As an early member of our Customer Program Management team, you will have the opportunity to help optimise current processes. You will work closely with our Founders and other important stakeholders like our Sales and Product teams
- Virtual-first, parent-friendly & support for flexible working arrangements. Work from anywhere in Australia.
- Meaningful equity
- Work at a high-growth, venture-backed digital health tech company
- Your own professional development budget for education courses, attending conferences and buying books
- “Perx Week” annually - our awesome company-wide retreat
- Perx team affiliate program - we give our team access to the awesome benefits of Perx which helps us all stay on track with our different health tasks and goals

**_ But, the real benefit is that at Perx Health, you'll get to do challenging, impactful work with smart and dedicated teammates._

  • Customer Success Manager

    5 months ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    5 months ago

    Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...

  • Manager, Customer Success

    6 months ago

    Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...

  • Customer Success Manager

    5 months ago

    North Sydney, Australia Open Text Corporation Full time

    **Customer Success Manager**: - Req id: 37922- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job...

  • Customer Success Manager

    2 months ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    6 months ago

    North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...

  • Customer Success Manager

    3 months ago

    Sydney, Australia N-able Full time

    Why N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...

  • Customer Success Manager

    5 months ago

    Sydney, Australia Objective Corporation Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: This role reports to VP Keystone (VP) and does not have...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    This is a Customer Success Manager role with one of the leading companies in the industry right now, SevenRooms, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.More About the Role at SevenRooms**The Team & Role** We are looking for a Customer Success Manager to help secure the long-term...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mimecast Full time

    At Mimecast, we're shaping the future of cyber resilience. As a Customer Success Manager, you'll play a key role in ensuring our clients achieve their goals. Your expertise, dedication, and passion will make a tangible difference in the cybersecurity landscape.Key ResponsibilitiesAs a Customer Success Manager, you'll be responsible for a portfolio of...

  • Manager, Customer Success

    5 months ago

    Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...

  • Customer Success Manager

    5 months ago

    Sydney, Australia Objective Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: - This role reports to VP Keystone (VP) and does not...

  • Customer Success Manager

    5 months ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Customer Success Manager

    5 months ago

    Sydney, Australia iManage Full time

    This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it’s safe to do so, there may be times in which this role would be required to travel to a local office for in-person collaborations with your team._ **Being a Customer Success Manager at iManage means** You are...

  • Manager, Customer Success

    5 months ago

    Sydney, Australia N-able Full time

    Why N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...

  • Customer Success Manager

    2 months ago

    Sydney, Australia Logicalis Australia Full time

    Logicalis Australia is seeking a passionate Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions. If you're customer-centric, results-driven, and ready to make an impact, we'd love to hear from you! **What...

  • Manager, Customer Success

    7 months ago

    Sydney, Australia Procore Technologies Full time

    As **Manager **of our** Commercial Customer Success **team, you will play a crucial role in driving the retention and expansion of our customer base, through increased adoption and engagement. You will be responsible for overseeing a team of dedicated Customer Success Managers, aligning their efforts with company objectives, and fostering a customer...

  • Customer Success Manager

    5 months ago

    Sydney, Australia UpGuard Full time

    **Why are we hiring for this role?** As a Customer Success Manager, you'll work closely with other CS team roles and cross-functionally with other departments, and you’ll report to the Lead CSM. You’ll be proactive in driving product value and success for our customers, analyzing the causes of their greatest pain points, and working closely to mitigate...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager of Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in...

  • Customer Success Manager

    2 months ago

    Sydney, Australia Logicalis Australia Pty Ltd Full time

    Logicalis Australia is seeking a passionate Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions. If you're customer-centric, results-driven, and ready to make an impact, we'd love to hear from you!What you...