![Amazon Commercial Services Pty Ltd](https://media.trabajo.org/img/noimg.jpg)
Senior Program Manager, Customer Programs
4 weeks ago
You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional projects, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.
You will be responsible for delivering strategic profitability initiatives and driving customer basket building through growing Units Per Purchase (UPP) on Amazon Australia. You will enhance the shopping experience to make consolidated purchasing easier for customers. You will also help drive growth and operational excellence in the Consumables category, through ensuring optimal customer delivery experience. In this role, you will be responsible for leading the continued development, expansion and optimisation of these initiatives. You will leverage customer, financial and operational insights to develop ideas, identify defects and run experiments. As the leader of these efforts, you will directly partner with teams across Operations, Supply Chain, Amazon Flex, Tech, Legal and Finance to implement experiments and solutions, and measure impact.
-------------------------------------
Our team operates out of our fabulous CBD office, conveniently located near many transportation options.
Key job responsibilities
To excel in this role, you will:
• Analyse data and dive deep into business metrics to develop actionable solutions to accelerate profitable growth.
• Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.
• Identify defects across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.
• Help launch new products, features and incentives to improve customer basket building, profitability and grow Units Per Purchase (UPP).
• Build relationships with and influence teams across Operations, Supply Chain, Tech, Legal, Vendor Management and Finance.
• Bring robust program management skills, holding your program stakeholders accountable to the highest of standards.
• Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.
We are open to hiring candidates to work out of one of the following locations:
Sydney, NSW, AUS
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent- 6+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
PREFERRED QUALIFICATIONS
- Experience working across functional teams and senior stakeholders- Experience owning feature delivery and tradeoffs of a product
- - Successful history of delivering innovative products that customers love.
- - Knowledge of SQL and VBA at an advanced level.
- - Strong analytical and quantitative skills; strong bias towards data-based decision making and comfort with financial and operational analysis.
- - Experience building and analysing cost/benefit scenarios and business cases and communicating results throughout the organisation.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
-
Senior Program Manager, Customer Programs
2 weeks ago
Sydney, Australia Amazon Full timeDESCRIPTIONWe are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Customer Programs team at Amazon Australia. You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex...
-
Senior Program Manager, Customer Programs
1 week ago
Sydney, Australia Amazon Full timeDESCRIPTIONWe are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Customer Programs team at Amazon Australia. You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex...
-
Senior Program Manager, Customer Programs
4 weeks ago
Sydney, Australia Amazon Full timeDESCRIPTIONWe are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Customer Programs team at Amazon Retail Australia. You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex...
-
Senior Product Manager, Customer Programs
2 weeks ago
North Sydney, Australia Amazon Commercial Services Pty Ltd Full timeAre you an owner and a builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with business and technology teams to enhance the customer experience? Amazon Australia is currently looking for a data-driven product manager to help us grow programs including Subscribe & Save and Everyday Essentials for...
-
Senior Product Manager, Customer Programs
1 week ago
North Sydney, Australia Amazon Commercial Services Pty Ltd Full timeAre you an owner and a builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with business and technology teams to enhance the customer experience? Amazon Australia is currently looking for a data-driven product manager to help us grow programs including Subscribe & Save and Everyday Essentials for...
-
Senior Program Manager, Cost to Serve
4 weeks ago
North Sydney, Australia Amazon Commercial Services Pty Ltd Full timeWe are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Programs team supporting Cost to Serve at Amazon Australia. You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex...
-
Senior Program Manager, Cost to Serve
1 week ago
North Sydney, Australia Amazon Commercial Services Pty Ltd Full timeWe are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Programs team supporting Cost to Serve at Amazon Australia. You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex...
-
Program Manager
2 weeks ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Program** **Manager - Program Delivery** **Are you a superstar** **Program** *** **M** **anager** *** **looking for a** **dynamic, challenging and rewarding** **role** **in a supportive environment where you can be yourself and thrive?** **This is an exciting opportunity to join a newly formed team making an impact for the people of NSW** **. We are a...
-
Program Manager
2 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Program Manager - Ongoing role, Flexible hybrid working model including work from home and our Sydney office** The Customer Experience Unit (CXU) is growing, which has opened an opportunity for an experienced Program Manager to join its driven and progressive team to make an impact delivering customer-centred government. This role sits within the...
-
Program Manager, Education
6 days ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Program Manager, Education - Office of Building Commissioner** - **Grade**: Clerk Grade 11/12 - ** Salary range**: $134,411 - $155,445 + superannuation and leave loading - ** Duration**: Ongoing/permanent opportunity - **Applications Close**:Monday** **29th May [at 9.59am] - ** Location**: Sydney - we practice healthy hybrid habits Love all things...
-
Program Manager
3 weeks ago
North Sydney, Australia TPG Telecom Full timeExciting time to join a top 100 ASX listed business with big goals - Hybrid working arrangement - mix of WFH/office - Access to a great selection of benefits We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which...
-
Senior Program Manager
2 weeks ago
Sydney, Australia FIS Australia Full timeJOB DESCRIPTION Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Senior Program Manager
1 week ago
Sydney, Australia FIS Australia Full timeJOB DESCRIPTION Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Senior Program Manager
2 weeks ago
Sydney, New South Wales, Australia FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...
-
Senior Program Manager
3 weeks ago
Sydney, New South Wales, Australia FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...
-
Customer Care Manager
6 days ago
North Sydney, Australia Assure Programs Full timeAssure Programs, one of Australia’s leading workplace mental health organisations, is looking to add a workplace wellbeing professional to the team in the role of **Customer Care Manager**. **The Role**: This is a values-driven opportunity to work as a brand advocate, building our customer base, taking care of both new and existing customers, and ensuring...
-
Program Manager Park&ride
4 weeks ago
Sydney, Australia NSW Government -Customer Strategy & Technology Full time**Fixed Term Full Time role initially till September 2027**: - **Sydney CBD location with hybrid ways of working - WFH** **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry...
-
Senior Product Manager, Customer Programs
2 weeks ago
Sydney, Australia Amazon Full timeDESCRIPTIONAre you an owner and a builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with business and technology teams to enhance the customer experience? Amazon Australia is currently looking for a data-driven product manager to help us grow programs including Subscribe & Save and Everyday...
-
Senior Product Manager, Customer Programs
1 week ago
Sydney, Australia Amazon Full timeDESCRIPTIONAre you an owner and a builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with business and technology teams to enhance the customer experience? Amazon Australia is currently looking for a data-driven product manager to help us grow programs including Subscribe & Save and Everyday...
-
Senior Strategic Program Manager
4 weeks ago
North Sydney, Australia Workday Singapore PTE. Ltd. Full timeAbout the Role The Senior Strategic Program Manager will be a critical player on the team, helping to craft strategy and lead initiatives to support the growth of the sales organization. The ideal candidate has a partnership mentality as they collaborate with cross-functional and global teams. We value the candidate who is analytical, and see projects...