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Key Account Manager
3 months ago
Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for a team-oriented individual to fill the role of Key Account Manager within our ANZ business.
POSITION OVERVIEW:
Manage and serve as the liaison between Wahl and its key Australian customers by addressing needs and concerns in a timely and effective manner to effectively develop and maintain strong relationships.
The key account manager is required to analyse various data points, including sales trends, customer behaviour, inventory levels, and market conditions. This involves using a wide range of analytics tools to track and forecast Sell-in and Sell-out data, monitor inventory turnover, and ensure adherence to DIFOT (Delivery In Full, On Time) KPIs. Additionally, data analytics is crucial for planning promotions, conducting quarterly product range reviews, and managing Co-op and trade spend. By leveraging data insights, the Key Account Manager can identify growth opportunities, enhance customer relationships, and achieve targeted business outcomes.
DUTIES AND RESPONSIBILITIES:
- Developing a solid and trusting relationship with a portfolio of key clients
- Acquire a thorough understanding of customers' needs and requirements.
- Expand the relationships with existing key customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as a link of communication between customers and the internal Wahl teams.
- Resolving key client issues and challenges
- Anticipating key account changes and improvements
- Strategic planning to improve client results.
- In collaboration with the Sales Manager and Managing Director ANZ, negotiate contracts with the client and establishing a timeline of performance.
- Working with Wahl internal stakeholders including design, customer service, logistics, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
- Meeting all client needs and deliverables according to proposed timelines.
- Analyzing client data to provide customer relationship management.
- Expanding relationships and bringing in new clients
- All other duties as requested or delegated.
Data Additions
- Data Collection and Analysis: Gather and analyse sales data to identify trends and opportunities.
- Reporting: Create reports and dashboards to track sales performance and key metrics.
- Forecasting: Predict future sales using historical data and market trends.
- Market Research: Conduct research to understand market conditions and customer preferences.
- Strategy Support: Provide insights and recommendations to support sales strategies.
- Collaboration: Work with sales management, marketing, and finance teams to ensure alignment and support decision-making
EXPERIENCE AND SKILLS:
- Min 3 years' experience in account management/sales and providing solutions based on customer needs.
- Able to multitask, prioritize, and manage time efficiently.
- Goal-oriented, organized team player.
- Self-motivated and self-directed
- Excellent interpersonal relationship skills
- In-depth understanding of company key clients and their position in the industry
- Eager to expand the company with new sales, clients, and territories.
- Able to analyze data and sales statistics and translate results into better solutions.
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
- Strong negotiation skills, with ability follow-through on client contracts.
- Ability to multitask and manage more than one client account.
- Proven results of delivering client solutions and meeting sales goals.
- Collaborative and open work style, a team player.
COMPETENCIES
Action Orientated
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates
Build partnerships and working collaboratively with other to meet shared objectives
Optimizes work processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Nimble Learning
Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Demonstrated Self Awareness
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
Values Differences
Recognising the value that different perspectives and cultures brings to an organisation
QUALIFICATIONS & EDUCATION:
- Bachelor's degree in marketing, business administration, sales, or relevant field
- Four to five years' previous work experience in sales, management, key account management, or relevant experience
- Intermediate computer skills, and experience with Microsoft Office Suite, with emphasis on superior Excel skills.
- BI and Pronto advantageous
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED.
Must have full working rights, no sponsorship is available for this position.
