Head of Cabin Crew Performance and Change

4 weeks ago

Sydney, Australia Qantas Full time
Job Description

  • Drive strategic initiatives to optimise cabin crew performance and shape the future of customer experience across Qantas's global networks.
  • Build strong partnerships with unions and stakeholders to align workforce strategies and cultivate a culture of safety and change management.
  • Lead key projects, enhance operational efficiency, and uphold Qantas’s values of safety, innovation, and exceptional customer service.

Our people and customers are at the heart of everything we do. We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Our Cabin Crew team members are the heart of our airline, representing our commitment to exceptional customer experience and forming the foundation of our dynamic frontline workforce.

As the Head of Cabin Crew Performance and Change, you will lead strategic initiatives to optimise cabin crew operations across both international and domestic networks. This includes overseeing workforce planning, operational performance, and driving innovation in crew resourcing strategies to meet evolving business needs. You will manage relationships with industrial stakeholders, including unions, ensuring alignment on workforce strategies and enterprise agreements, while maintaining a proactive approach to work health and safety consultation. You’ll also need to provide strong leadership in navigating change, addressing any challenges with both support and assertiveness where needed, to maintain constructive and realistic outcomes.

Your leadership will be crucial in guiding the Cabin Crew Support Team, implementing communication frameworks, and driving operational efficiency. You will collaborate with key stakeholders, leverage data insights, and lead high-impact projects that contribute to the sustainable success of cabin crew operations. In this role, you’ll ensure the effective measurement of both financial and operational performance, all while upholding Qantas’s commitment to safety, innovation, and outstanding customer service.

You’ll have -

  • Over 15 years’ experience with a strong background in management, strategy consulting, and operational leadership.
  • Holds a bachelor’s degree in business, aviation, or a related field, with a preference for qualifications in workplace health and safety or industrial relations.
  • Extensive expertise in strategic development, financial evaluation, project management, and operational workforce planning.
  • High level of resilience and proven experience in driving change management initiatives, navigating complex challenges, and maintaining performance during times of change.
  • Proven ability to identify opportunities, resolve complex issues, and develop actionable strategies to drive business outcomes.
  • Demonstrated leadership and communication skills, with a commitment to continuous improvement, innovation, and collaborative approaches.
  • Experience in industrial relations and developing labour strategies for large-scale workforces.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  •  We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure, and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices, and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app, or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Join us as we reimagine the customer experience and lead a frontline workforce that sets the standard for excellence. If you’re ready to make a meaningful impact, we’d love to hear from you.

To apply please upload your resume only, no cover letter required.

Applications close: Wednesday 4 December 2024.


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