Customer Service Manager.

1 week ago

Hemmant, Australia Food Lovery Full time

We have an exciting opportunity for a Customer Service Manager to lead a team of 8 in delivering account management and customer service to inbound clients in the food and service industries.

About the company:
Leading, privately owned gourmet food company supplying to the food service sector and independant retailers. With one of the largest ranges within their category, this longstanding company is dedicated to enriching the lives of it's people, both customers and stakeholders as well as staff and community.

About the role:
Managing a small team of experienced sales and customer support staff, this role will entail overseeing the efficient processing of customer orders and queries. Providing motivation and leadership to the team, your role will also include but is not limited to:

- Day to day management of the team
- Providing escalation, complaint handling and solution finding support to the team
- Rostering and general administration of the team
- Performance feedback, reviews and goal setting with the team
- Coach, mentor and develop skills and product knowledge of the team
- Coach, mentor and develop skills of your team
- Liaising with other departments to ensure customer order success
- Identify growth areas for the team, driving a positive culture
- Ensure all orders and customers are being managed with a high level of service and communication

What's on offer:
- 25% Staff discount
- Onsite parking (FREE)
- Opportunities to grow and develop skills
- Autonomy over your role and support from management
- Competitive Salary
- Product and role training for first 6 months
- Small business feel in a leading company
- Work-life balance and flexible working hours

About you:
- Experience managing or leading a team
- High level customer service skills
- Experience in pronto or similar ERP software
- High attention to detail and time management skills
- Demonstrated ability to work autonomously in tasks requiring high-level accuracy
- Eagerness to learn and excellent listening skills
- Strong verbal communication
- Experience in any logistics / food / transport / scheduling roles would be a bonus

If you are ready to lead a team to success and step into the next level of your management career, our client has the resources to help you get there. If this sounds like you, please APPLY Please ensure your resume is attached to your application.

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