Authorised Service Centre

2 weeks ago

Hemmant, Queensland, Australia Electrolux Full time

_Help make our customers happy today and their experiences better tomorrow._
We're on a quest to improve everyday life for millions of people and the world around us. To reinvent the way we cook, clean, and care. It is embodied in everything we do. Every idea, product and human interaction. The trend hunters who want to revolutionise the fashion industry. The foodies who strive to make taste an experience.

The health enthusiasts who search for ways to make our environment even cleaner and brighter for today and the future.


Your Role


Reporting to the Field Service Manager, your role is to enable the effective operation, ongoing development of our Queensland Country Service Centres, ensuring a remarkable experience for our consumers each and every time, by ensuring Key Performance Indicators are being achieved, through provision of support and training services to the Authorised Service Centre (ASC) network and Authorised Spare Parts Distributors (SPDs) within QLD.


A Typical Day

  • Provision of support to and monitoring of work completed by ASCs to drive optimal consumer satisfaction;
  • Ensure adequate service coverage by ASCs throughout QLD where EHP appliances are sold
  • Complete regular site assessments as scheduled, ensuring test equipment and tools are functioning efficiently and licenses & invoicing / documentation produced & held meet EHP compliance & legal standards
  • Ensure service calls are completed and investigate consumer complaints, including Alleged Incident Reports (AIRs)
  • Provide feedback to enable efficient service provision and fair & speedy resolution
  • Review ASCs' changeover & warranty trends and monitoring of spare parts returned to EHP (under warranty) to ensure effective controls are in place
  • Provide feedback on market and competitor trends with regards to service
  • Facilitate the appointment and cessation of ASCs
  • Delivery of technical & warranty training to ASCs & SPDs.
  • Ensure technical knowledge is kept up to date by attending relevant briefings, training & reviewing necessary materials, manuals etc.

Who You Are

  • Supervisory /team leadership experience ideally servicing whitegoods appliances
  • Some trade knowledge or technical background would be ideal
  • Current technical licenses (i.e. electrical, gas etc.)
  • Current valid Queensland drivers' license

Competencies

  • Agile
  • Both reactive and proactive, you work efficiently and flexibly to deliver results.


 Collaborative
  • You build trust, good working relationships and communicate effectively with your colleagues and across functions.


 A completer
  • You start and you finish, taking responsibility for getting things done, on time and to high quality, tying up all the loose ends along the way.


 Organised
  • You set the pace and the priorities, and then you bring a methodical approach to meeting your goals.


 Resultsdriven
  • You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.


 A selfstarter
  • You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.


 Positive influencer
  • You are capable of influencing ASC management/owners around service delivery, consumer expectations and labor rates set out by Electrolux

Why work for Electrolux?


We want you to prosper in a workplace where you are encouraged to shape your health and wellbeing, where your safety is paramount and your contributions are valued.

We want you to finish every day in better shape than when you started. To take home ideas and inspiration to share with those most important to you. Join us to shape living for the better

  • Flexible Working Environment
  • Early Finish Fridays
  • Health and Wellbeing initiatives
  • Continued Progress on Diversity & Inclusion
  • Living our Sustainability Commitment
  • Mentoring Program
  • Staff Sales & Discounts

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