Customer Service Manager

3 days ago

Hemmant, Australia Royal Foods Full time

**Location**
- Hemmant, QLD**Work Type**
***
- Full Time- Attractive salary, generous staff discounts & free onsite parking
- Well established Australian business with a great culture
- Training & skills development opportunities

**A great opportunity for a dynamic individual who takes pride in offering exceptional customer service**

**About Royal Foods**

We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.

We’ve been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.

At Royal Foods our purpose is to enrich the lives of people - including our staff, customers, stakeholders and community - and our continued growth enables us to help more people prosper and grow.

**About our Food Solutions Division**

We develop and provide innovative food solutions to the food service sector across Australia.

We have one of the largest ranges of beautifully presented handmade canapes, meals, accompaniments, salads, desserts, cakes and more, developed specifically to suit our hospitality customers’ needs.

**The Role**

We are looking for an experienced and highly motivated Customer Service Manager to join our Food Solutions team. This is a fulltime position, based at our Hemmant office, reporting to the Commercial Manager Food Solutions

Royal Foods takes customer service very seriously and we pride our ourselves on our high level of customer service. Some days are extremely busy and the whole team works together to get the job done.

**We’re Offering**
- Immediate Start
- Competitive Salary
- Free Onsite Parking
- 25% Staff Discount
- Opportunities to grow & develop your skills

**Responsibilities**
- Manage the day-to-day activities of Customer Service Team
- Oversee the efficient processing of customer orders & queries
- Initiate improvements to office procedures
- Provide admin support to the Commercial Manager and sales teams
- Coach, mentor and develop the skills and product knowledge of your team
- Manage staff rosters
- General office administration

**Ideally, you will have the following skills & experience**:

- Previous experience in a customer service team leader/manager role
- Previous experience leading a team
- Experience in using Pronto or similar ERP software (required)
- Proven time management skills with a high level of attention to detail
- Ability to complete tasks autonomously with a high-level of accuracy
- Team player with a strong work ethic with the ability to be flexible & multitask
- Eagerness & willingness to learn with a focus on continual improvement
- Strong verbal and written communication skills
- Strong computer skills including experience with Microsoft Office suite - Word, Excel, Power Point, Outlook - Excel knowledge & skills are essential

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