Customer Service Officer

2 weeks ago

Hemmant, Australia SEQ Ice Cream Full time

**About us**:
Did someone say Ice Cream?

Yes we did Based in Hemmant, SEQ Ice Cream is the proud Distributor of iconic Ice Cream Brands you know and love, such as Streets, Ben and Jerry’s and Everest throughout Central and South East Qld and NSW Northern Rivers.

We are highly motivated, passionate, professional and are dedicated to making our customers happy Our whole business adopts a winning culture whereby individuals and team performance is encouraged and recognised and one that encourages each other to be the best they can be

**About the role**

If you enjoy engaging with people and have a flair for positively influencing an outcome (and love ice cream), then this Customer Service Officer (CSO) role is for you

As a CSO, you will play a vital role in providing exceptional customer service to a variety of valued SEQ Ice Cream Customers. The role involves calling an already established client base (no cold calling) to take their favourite ice cream order You’re engaging and energetic phone manner will be key in positively influencing customer orders, promoting ice cream brands, whilst proudly representing SEQ Ice Cream.

**Key Responsibilities**
- Complete assigned outbound call queue in the time required achieving sales and KPI
targets
- Build Relationships with customers and contribute to the growth of existing customer
sales
- Accurate data entry of sales orders in CRM platform
- Assist Customers with their ordering by providing brand information, promotional
detail
- Maintaining and update customer details within the system
- Fielding inbound calls and product enquiries.

**Key Skills**
- Strong customer service attitude, and a pleasant telephone manner.
- Attention to detail
- A “nothing is too difficult” approach
- Can do attitude
- Experience in a Customer Service or Sales Support role (not essential)
- Ability to recognise opportunities to grow sales
- Ability to multitask and prioritise when necessary

**Perks**
- Competitive permanent part time salary
- Customer Service Officer of the Month Award
- Monday to Friday minimum 4 hours per day: 7:30am start, giving you your
afternoons back to enjoy as you please
- Excellent on the job training
- 25% discount off iconic brands such as Streets and Ben and Jerry’s
- Free tastings of newly released ice cream
- Onsite parking
- Close to Train station
- Immediate Start

**Job Type**: Part-time

Work Location: In person

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