Service Desk Analyst

**On-site gym**:

- Career progression opportunities
- Excellent team culture

**Location**:Hemmant, Queensland - Australia

**Work type**:Permanent

**Date Posted**:9 May, 2023

**Reference**:#15654

**Overview**.**:
Our commercial client is looking to engage an ICT Service Desk Technician on a permanent basis. This role is based in the Brisbane bayside, near Hemmant.

**Responsibilities**.**:

- Manage IT Help Desk tickets as required; scheduling, assigning, and/or escalating issues/queries as appropriate
- Coordinate system upgrades, installations, integrations, customisations, configurations, and testing new systems and hardware, and help resolve configuration conflicts and errors
- Create, change, and delete user accounts according to relevant delegations as required
- Administration of desk and mobile phone user account setup, changes, transfers, and closures
- Demonstrate and instruct users on the basic use of ICT/AV equipment as required
- Undertakes other responsibilities as required and directed by the IT Operations Manager.

**Skills required**.**:

- Strong communication skills
- Level 1 & 2 Help Desk troubleshooting experience across standard ICT architecture.
- Current industry certifications including MCP and ITIL, maintained within 12 months of currency.
- Excellent telephone, personal communication, and customer service skills.
- Ability to work together and participate effectively as a contributing member of a team

**Contact**
- Please note that a National Police Check might be required as part of pre-employment screening._