Front Office Manager

2 months ago

Cairns City, Australia Crystalbrook Collection Hotels Full time
  • Hospitality / Travel / Tourism
  • Front Office
  • QLD | Cairns - Crystalbrook Riley
  • Permanent / Full Time

25/10/2024

  • A dynamic, inspiringly inclusive and guest centric working environment
  • Permanent, full-time position across a 7-day roster
  • Career advancement opportunities locally and Group wide

Living in the moment, Crystalbrook Riley blends local integration with an environmentally friendly ethos. Our 311 rooms and suites refresh the traditional modern aesthetic, and we create an atmosphere where playful sophistication elevates elegance and contemporary design, all while adding a touch of fun.

We are seeking an experienced Hotel Front Office Manager who is proactive, positive, solution-oriented and able to maintain composure while focusing on exceptional service. The role will lead our effective, guest-centered team and reports to the Hotel General Manager.

Responsibilities include:

  • Driving guest satisfaction by delivering exceptional service and guest experience
  • Development of talent within your team - rostering, coaching, mentoring and advancing a high-performance team
  • A willingness to work across a 7-day roster that may include weekends, public holidays and nights
  • Effective contribution within the established Management Team
  • A focused, guest centric approach to service excellence 
  • Manage budget expectations through effective analysis, forecasting and controls bringing financial acumen, cost controls and effective communication tools 

More about you:

We are seeking applications from dynamic and pre-established Hotel Front Office Managers.  You will naturally demonstrate:

  • A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards 
  • Recent and demonstrable Hotel Front Office Management experience from high end and/or luxury establishments 
  • Strong IT skills - preferably with experience using Opera Cloud
  • Relevant long term and permanent working rights in Australia 
  • A high standard of customer standards and delivery of service 
  • Tertiary qualifications in Hospitality and/or Hotel Management 
  • A natural energy with an ambitious driven for excellence 
  • A people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships

Our benefits include:

You will work with exceptional people as part of a supportive, diverse and passionate management team whilst enjoying a flexible range of benefits that include:    

  • A market leading 50% F&B discount across all Venues
  • $99 Room rates and a generous friends and family discount
  • Lifestyle benefits including extra leave and earth advocacy days
  • Green future - we are committed to enhanced sustainability practices 
  • Dedicated Internal Mobility Programme and reward scheme
  • Online learning, career enhancement and development plans
  • Personalised employee support network
  • Regular service recognition and team events 

Unfortunately, this position is not available to those on short term work or student visas.

Crystalbrook Collection is an award-winning hotel development and management company, with Australia's newest portfolio of distinctive upscale luxury hotels where differences are applauded. After only 6 years in operation, we own and manage over AU$1 billion in hotel assets currently located across NSW and QLD. Our growth phase has escalated with exciting plans that include a new hotel opening in Adelaide in 2026 and Canberra in 2027, with aspirations for further Australian & overseas expansion.

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations.   We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you

  • Front Office Representative

    2 weeks ago

    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    We are seeking a highly skilled and customer-focused Front Office Representative to join our team at Shangri-La The Marina, Cairns. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Our ideal candidate will have excellent communication and...

  • Front Office Manager

    2 months ago

    Darwin City, Australia DCOH Full time

    The Front Office Manager at Thyme Hospitality is responsible for overseeing and managing the daily operations of the front office department. This includes ensuring exceptional guest services, maintaining high standards of hospitality, and enhancing the overall guest experience. The role requires strong leadership abilities, excellent communication skills,...

  • Front Office Professional

    2 weeks ago

    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns is a luxury hotel offering an exceptional guest experience. We are seeking Front Office Professionals with expertise in delivering outstanding service.About the JobGreet guests and manage their stay from check-in to check-out.Handle phone calls and respond to guest inquiries, providing information about the hotel and local...

  • Front Office Manager

    2 weeks ago

    Brisbane City, Australia SOFITEL Full time

    Job DescriptionA remarkable opportunity awaits for a Front Office Manager to join the prestigious team at Sofitel Brisbane Central. As the welcoming face of our luxury hotel, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences that reflect Sofitel’s commitment to excellence.Oversee and...

  • Front Office Ambassador

    3 weeks ago

    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    About the RoleWe are seeking an exceptional Guest Service Representative to join our Front Office team at Shangri-La The Marina, Cairns. As a key member of our team, you will be responsible for delivering outstanding service and creating memorable guest experiences.

  • Hotel Front Office Supervisor

    3 weeks ago

    Cairns City, Queensland, Australia Oaks Hotels Full time

    Job OverviewOaks Hotels is seeking an experienced Duty Manager to lead the Front Office team at our Cairns hotel.This role offers a challenging and rewarding opportunity to make a significant impact on guest experiences and drive business success.

  • Accor Front Office Team Member

    4 weeks ago

    Cairns City, Queensland, Australia NOVOTEL Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Front Office Team Member to join our dynamic team at NOVOTEL. As a key member of our reservations and front office operations, you will be responsible for delivering exceptional guest experiences while driving occupancy and revenue growth.

  • Front Office Ambassador

    4 weeks ago

    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La Cairns - Guest Service RepresentativeWe are seeking a charismatic Guest Service Representative to join our team at Shangri-La The Marina, Cairns. As a key member of our Front Office department, you will be responsible for providing exceptional service to our guests.About the RoleThis is an exciting opportunity to work in a 5-star hotel...

  • Hotel Front Office Leader

    1 month ago

    Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    We are seeking a dynamic and pre-established Hotel Front Office Manager to lead our effective, guest-centered team. This role will report to the Hotel General Manager and be responsible for delivering exceptional service and guest experience.Key Responsibilities:Drive guest satisfaction by delivering exceptional service and guest experienceDevelop talent...

  • Security Officer

    1 month ago

    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Job Summary:Shangri-La Cairns is seeking a skilled Night Porter / Security Officer to join our Front Office Department. The ideal candidate will possess a strong background in security and be able to work independently, ensuring the safety and security of our guests and staff.Key Responsibilities:Conduct security patrols of the hotel, pier complex, and...

  • Hotel Operations Manager

    3 weeks ago

    Cairns City, Queensland, Australia Minor Hotels Full time

    About Minor HotelsWe are a leading international hotel owner, operator and investor with a diverse portfolio of over 530 properties across the globe. Our brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and...

  • Luxury Front Office Ambassador

    3 weeks ago

    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns, a 5-star hotel located in the heart of the city, seeks an experienced and charismatic Guest Service Representative to join its team of friendly and dedicated staff.As a valued member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and...

  • Reservations and Front Office All-Rounder

    1 month ago

    Cairns City, Australia NOVOTEL Full time

    Job DescriptionIn this dynamic role, you'll support both reservations and front office operations while taking on the following responsibilities:Handle guest reservations and inquiries with precision and professionalismMaintain a positive, sales-driven approach through phone, email, and in-person interactionsDrive Accor's loyalty program by collaborating...

  • Front Office Ambassador

    2 weeks ago

    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, CairnsJoin our exceptional Front Office team and become part of a globally renowned five-star hotel known for its outstanding service. We are seeking experienced and charismatic Guest Service Representatives who are passionate about providing exceptional service and creating memorable guest experiences.About the HotelLocated beside...

  • Front Office Team Lead

    3 weeks ago

    Cairns City, Queensland, Australia Oaks Hotels Full time

    Company Overview:Oaks Hotels & Resorts Suites is a leading hospitality company with a commitment to delivering exceptional guest experiences.We are looking for an experienced and professional Front Office Team Lead to join our team at Oaks Cairns Hotel.The successful candidate will be responsible for leading the Front Office team, driving customer...

  • Front Office Operations Manager

    4 weeks ago

    Darwin city centre, Northern Territory, Australia DCOH Full time

    At DCOH, we are seeking an experienced Front Office Operations Manager to oversee the daily operations of our front office department. As a key member of our team, you will be responsible for ensuring exceptional guest services and maintaining high standards of hospitality.About the Role:We estimate that this role comes with an annual salary range of $60,000...

  • Expression Of Interest

    1 month ago

    Cairns City, Australia Shangri-La Cairns Full time

    Cairns City, QLDShangri-La The Marina, Cairns, is seeking expressions of interest from experienced and charismatic Front Office Professionals for Multiple Front Office Opportunities, who are looking to join our team of friendly guest focused individuals, dedicated to providing exceptional service within our Front Office department at a 5-star level.The...

  • Front Office Ambassador

    4 weeks ago

    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns offers a unique opportunity for experienced and charismatic Guest Service Representatives to provide exceptional service within our Front Office department at a 5-star level.The HotelWe are a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. Our hotel features 255 guest rooms, 18...

  • Hotel Front Desk Manager

    3 weeks ago

    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Company OverviewShangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 19 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.Salary and BenefitsA...

  • Expression Of Interest

    1 month ago

    Cairns City, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns, is seeking expressions of interest from experienced and charismatic Front Office Professionals for Multiple Front Office Opportunities, who are looking to join our team of friendly guest focused individuals, dedicated to providing exceptional service within our Front Office department at a 5-star level. The Hotel Shangri-La...