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Member Service Administrator
3 months ago
Member Services Administrator
- Flexible WFH options | Full-time Permanent role
- Gordon, NSW, 2072 location | Parking available on site
- Collaborative and passionate team | Competitive salary
About the Organisation:
The Australian Institute of Building Surveyors (AIBS) is the peak professional body representing Building Surveying practitioners in Australia, focused on supporting and promoting the interests of building surveyors and certifiers in Australia. This includes providing professional development opportunities, advocating for the industry, and offering resources and networking opportunities for its members.
About the Role:
Reporting to the Compliance Manager, this role will be pivotal in enhancing member services, ensuring compliance, providing administrative support, and driving technological advancements within the organisation.
As the Member Service Administrator, you will:
- Perform a range of general administrative duties to support the organisation and its members.
- Utilise your technological and administrative expertise to streamline processes, improve member experiences, and lead tech-centred projects.
- Act as the go-to IT person for the team, providing technical support and guidance.
- Assist in the introduction and management of member audits, working alongside our audit panel to coordinate the audit process, liaise with members, and ensure proper documentation.
- Serve as the primary contact for incoming calls, handling customer interactions with excellent phone manners.
- Coordinate communication with members via email and social media accounts.
To be successful, you will have:
- Ideally 3+ years’ experience in administration, project support, or a similar role.
- Experience working with peak professional bodies or associations is preferred.
- Strong stakeholder management experience, and fantastic written and verbal communication skills.
- Excellent phone manners and experience in resolving customer issues and concerns using excellent problem-solving and customer service skills.
- A proactive and member-centric approach, with fantastic attention to detail.
- An open, inclusive, and collaborative working style, and the ability to support a positive team environment.
- Proficiency in using technology including CRM platforms (iMIS preferred), MS Office Suite, and other platforms that may be used for member interactions including social media.
This is an exciting opportunity to make an impact at a leading NFP organisation, working within a dynamic team that promotes a culture of inclusivity, openness, and collaboration.
To be considered for this position, apply now with your CV. Applications will be reviewed periodically before the closing date on 3/08/2024, so please don’t delay your application.
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.
We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
