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Member Service Coordinator

2 months ago

Northern Beaches Council, Australia Beaumont People Full time

About the Role:

The Member Service Administrator will play a key role in enhancing member engagement, ensuring compliance, providing vital administrative support, and leading technological initiatives within the organisation.

Key Responsibilities:

  • Perform a variety of general administrative tasks to support the organisation and its members
  • Optimise processes, enhance member interactions, and spearhead technology-driven projects
  • Assist in managing member audits, coordinating with the audit panel to streamline the audit process, communicating with members, and ensuring accurate documentation
  • Be the primary point of contact for incoming calls, delivering excellent customer service with outstanding phone etiquette
  • Manage communication with members through email and social media platforms

Requirements:

  • Ideally 3+ years of experience in administration, project support, or a related role
  • Proficiency with technology, including MS Office Suite, and other platforms used for member communication and interaction
  • Strong stakeholder management skills, along with excellent written and verbal communication abilities
  • Outstanding phone etiquette and a track record of resolving customer issues with strong problem-solving and customer service skills
  • A proactive, member-focused mindset with exceptional attention to detail
  • A collaborative, open approach that fosters a positive team environment

About Beaumont People:

Beaumont People is a leading recruitment agency that specialises in placing talented individuals in roles that match their skills and experience. We pride ourselves on our ability to understand the needs of our clients and our candidates, and we are committed to providing a high level of service to both.