Claims Officer
3 weeks ago
Careers at Suncorp
Take the next step. Be part of something bigger at Suncorp.
Claims Officer
Job No: 671648
Brisbane - Outer Suburbs, Brisbane - Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 3
Do you possess strong customer service experience and looking a fast-paced varied role? If so, this exciting 12-month opportunity in our Commercial Property Claims team could be your next career move. Enjoy the benefits of a working in a hybrid way between home and office during non-onboarding training periods
As a Commercial Property Claims Officer, you will be managing a portfolio of commercial property claims to finalisation to deliver a Best-in-Market claims experience to our customers. This is a 12-month contract with the opportunity to move into a long-term position company wide. You will be dedicated to helping our customers get back to focusing on their business after a loss, whilst providing outstanding customer service and claims management solutions.
This role requires availability to work an 8hr shift between 0800-1900 AEST Monday to Friday.
What you’ll do
Managing inbound and outbound calls from customers, suppliers and intermediaries relating to commercial claimsCase managing a portfolio of claims post lodgement to finalisation with accountability for delivering exceptional customer service and managing claim costProviding timely claim updates to customers, intermediaries and claims stakeholdersReviewing reports to identify next steps for the claimCommunicating with various internal and external stakeholdersUsing product disclosure statements to determine claims acceptanceResolving internal and external issues and complaintsRecording accurate claims information into claims management systemsWhat you’ll bring
A demonstrated passion for delivering exceptional customer outcomes and identify opportunities to reduce customer effortThe ability to take ownership and resolve customer issuesAbility to demonstrate a clear approach to decision making where all relevant factors are taken into accountSuperior time management skills and ability to prioritiseAbility to clearly and confidently negotiate with customers and stakeholdersHigh resiliency and ability to adapt to a fast-paced dynamic environmentOutstanding written and verbal communication skillsStrong computer literacy with the ability to learn and switch between multi-platform claims systemsStrong desire to continuously learn and progress your career forward Strong commitment and a high degree of integrity to help meet and exceed customer expectationProven experience of working well within a teamAvailability to commence a new role on Monday 15th JulyWhat we can offer you
Discounts and offers on a range of retail favourite stores as well as banking and insurance products.A range of flexible working and leave optionsPrioritise your work/life balance with our robust employee assistance program and dedicated employee council.Invest in your brighter future with ongoing study support and career development programs.Give back to our communities with payroll giving, donation matching and paid volunteer leave.It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, .
Why you’ll love working with us
Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear – to deliver banking that’s good for our customers, our people and the world.
We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities.
Chase the Sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
Advertised: 30 May 2024 AUS Eastern Standard Time
Applications close: 14 Jun 2024 AUS Eastern Standard Time
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