Claims Officer

1 week ago

Adelaide city centre, South Australia Gallagher Full time

About Us:
Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry's most powerful technology.

Each with a single and powerful purpose:
To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients' assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Responsibilities:

Your Role


In the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury.

Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute Resolution Officers and other technical roles within the SA operations, the role is responsible for claim management functions, including providing administration support with a focus on internal and external customer service.


You will add value to Gallagher Bassett across the following:

  • Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner
  • Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer
  • Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames
  • Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims
  • Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation
  • Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary
  • Proactive claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner.

Qualifications:

We're interested in hearing from people who possess:

  • Recent work experience within a customer service-based role
  • Strong administration experience
  • Excellent communication and interpersonal skills as well as a team player attitude
  • Exceptional time management and organisation skills
  • Experience working within a dynamic fast paced environment
  • Previous claims management experience will be an advantage in this role as well as experience within the fields of Psychology, Allied Health or Law

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following:

  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours
  • Paid parental leave
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards to celebrate your contribution to the company
  • Employee assistance program for yourself and your immediate family members
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
Only people with the right to work in this country will be considered for this role.

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