Claims Officer

1 week ago

Brisbane, Australia Suncorp Group Full time

Suncorp Group is looking for a best-in-class Commercial Major Loss Claims Officer to join our team to deliver exceptional customer service on a permanent basis. This role will be based in either Sydney, Brisbane or Melbourne.

What you’ll do

  • Management of ISR, complex commercial property and large loss claim files from assessment to settlement
  • Manage the insured/brokers claim expectations and explain in plain English policy response and how settlement achieved.
  • Assist fellow Claims Officers - we work as a team; this means that we distribute the workload to ensure that claims are handled in a prompt and efficient manner.
  • Provide Underwriters and Claims Manager with feedback from issues or risk deficiencies.
  • Provide regular claim progress updates to Brokers and Customers as per Service Standards and Code of Practice including any declinatures and to invite feedback.
  • Effective use & knowledge of the computer systems.
  • Determine appropriate contract coverage, including indemnity, legal liability and quantum issues

What you’ll bring

  • Extensive claims experience in Commercial Property Claims
  • Experience in managing ISR claims
  • Strong technical knowledge of both material damage and business interruption claims
  • Proven performer in customer service roles
  • Ideally have completed or completing ANZIIF studies (or equivalent)
  • Strong decision-making skills

What we can offer you

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here.

Why you’ll love working with us

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

Chase the Sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact lisa.scanlon@suncorp.com.au for a confidential conversation.

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